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Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very Happy with my Pets Best Insurance
Very Happy with my Pets Best Insurance. My premium is very reasonable and the claims process is really one of the easiest/smoothest I've had. Submit your claim through the app, wait a day or two to process, and then they direct deposit the difference back in my account. Would highly recommend!
Insurer: Pets Best
By: Ellen and Jon Espenschied-Gree
I recommend sonnet to family because…
I recommend sonnet to family because they are very organized and the app is easy to use. Also they premium is not that bad compared to most insurance company.
Insurer: Sonnet
By: Aminata Gueye
Time will tell me just how good your…
Time will tell me just how good your company is
Insurer: Pumpkin
By: customer
Paid Claims on Site in 5 Minutes
Trupanion has been so fantastic to work with! Our vet recommended Trupanion when I asked her opinion on various pet insurance companies. The vet's office process the insurance claim on the spot and Trupanion pays their portion of the bill right then. The last two times, they paid 5 minutes after receiving the claim. I even get text alerts that they are reviewing the claim and again when their portion of the payment has been sent. I love that I don't have to pay up front and wait to be reimbursed. I highly, highly recommend Trupanion pet insurance!
Insurer: Trupanion
By: Allison
Thank you for making this process so…
Thank you for making this process so easy. Communication is clear and timely from this company.
Insurer: Pets Best
By: Brooke
Customer for years
Dog needed stitches, submitting claim was easy and fast
Insurer: Embrace
By: Michael
I called to cancel the pet insurance on…
I called to cancel the pet insurance on my GSD who had passed away suddenly. My GSD never used the insurance, but I was pleased with the updates and the ease of paying the bill each month. Will recommend to other pet owners.
Insurer: Embrace
By: P Morgan
Time for a new insurance provider
I’ve used Trupanion for a few years now and up until now I’ve always appreciated their quick payments, never had a payment come more than a week after filing a claim. That all changed with my most recent claim. Claim was filed on June 6, and was finally approved for payment on July 9. Previously all I needed to submit was the invoice from the vet (Vet was great BTW), this time they requested additional information to prove the bill was paid. This was 2 weeks after I submitted my initial claim. I submitted my credit card statement showing payment. Another 2 weeks go by and I was asked who the payment should go to, me or the vet. I would assume the initial credit card statement would have been enough to show the payment should go to me. I submitted another credit statement, and then finally received approval for payment a few days later. My other issue is that I initially brought my dog to the vet to have a foxtail removed from his nose. I figured since they were going to put him under for that to go ahead and have a small mass in his mouth removed as well. When I received my approval for payment I see that they used the $200 deductible twice! Once for the foxtail and once for the mass removal. It was all one procedure, why the double deductible? Like the title states, it’s time to search for a new pet insurance provider.
Insurer: Trupanion
By: Chris
When I was in a car accident a few mo…
When I was in a car accident a few mo ths ago the service I received was top notch. I had constant updates around the status of my car, and a rental for a long period of time. My experience continued a few days after leaving this review! I was dropped by Sonnet with no reason as to why. I have an impeccable driving record and one accident in which I was not at fault.
Insurer: Sonnet
By: Graham