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Pet parents across the U.S. and Canada have left over 225,054 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Recently adopted senior cat
Never know what costs could run up to, and being on limited income could devastate us.
Insurer: ASPCA
By: Orrin Hakey
Not getting replies regarding questions…
Not getting replies regarding questions is frustrating. I'm having second thoughts about selecting insurance through ASPCA rather than another provider.
Insurer: ASPCA
By: Linda Hammill
15 years of great service even at the end..
I would just like to thank you for your approach over the last 15 years on dealing with claims and final claims on my Labs. Your customer service has been outstanding. When I replace my girl you'll be my go to choice of insurers.
Insurer: ASPCA
By: Laurence Pengelly
The site was easy to use and understand…
The site was easy to use and understand what I was getting covered.
Insurer: Pumpkin
By: customer
How dare they label my dog
I just received a notification from Pumpkin regarding an appeal to a claim I submitted and they labeled my dog as having "consistent behaviors of aggression and anxiety." I filed an appeal for a claim that was denied because they decided it was a pre-existing condition. After the 4th of July on a night that I went out, my 7 year old German Shepherd was barking uncontrollably. My neighbor told me there were some large fireworks going off which probably brought on the anxiety, plus he started chewing on some things; for the first time he showed these signs of anxiety. The next day I called the Vet and he prescribed a medication that would calm the dog. Pumpkin originally denied the $57 medication claim because they called it as a pre-existing condition. They again requested all his records from the Vet, it was obvious they were phishing for an excuse to deny the claim. Even my Vet submitted a letter to Pumpkin. They claim that due to his records they found him to be aggressive and they have now labeled him that way. My German Shepherd goes for grooming once a month, has never bit anyone, he is well trained, loves people and children, so these are not signs of an aggressive dog. When he goes to the Vet, yes he gets uncomfortable if they are looking at a wound or getting shots. If you are taking your dog to the Vet it's because they are sick or have some kind of injury. How do you expect a dog to react, a muzzle is put on him and he then feels safe and calm. In the email by Brittany Spears she stated the following; "As a sign of good faith we are allowing Dexter's firework phobia separate from his pre-existing anxiety and aggression at the vet. This claim has been reprocessed. Since Dexter has displayed consistent behaviors of aggression and anxiety at the vet which began prior to the policy effective date, this condition will remain a pre-existing condition." I guess Pumpkin feels they are doing me a favor by paying the claim, when in fact it was a legitimate claim. How dare Pumpkin label my dog with behavior problems as stated by Brittany Spears who sent the email to me. My first strike against Pumpkin. Think twice before choosing Pumpkin.
Insurer: Pumpkin
By: LD
I reported a theft claim and it was…
I reported a theft claim and it was denied. Very poor communication. They never investigated my claim.
Insurer: Sonnet
By: Jim Slack
Best pet insurance company!!
Best pet insurance company!!! Never have any issues with reimbursement!
Insurer: Embrace
By: Lois Janke
I love that Pumpkin is connected with…
I love that Pumpkin is connected with the vet!
Insurer: Pumpkin
By: C Rush
Excellent first experience with pet insurance
This is my first experience with pet insurance and I am very happy with the product and process. I was able to submit my claims easily and seamlessly, and they were approved promptly. I quickly received a direct deposit for the correct amount.
Insurer: Embrace
By: Amy DiDonna