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My dog had an emergency room visit…
My dog had an emergency room visit because part of a wooden deck got impaled in her paw and it was quickly infected. The ER sent paperwork, my vet for her follow-up sent paperwork. I got copies of the paperwork and submitted them myself and I was told they couldn't reimburse because we didn't send the paperwork. If I have to work that hard and still get no coverage, I'm not interested.
Insurer: Figo
By: Katy Hester
Laura was amazing and extremely…
Laura was amazing and extremely professional. She walked us through all required documentation and even reached out to the vet to get the proper paperwork for our claim. Laura went above and beyond reviewing all previous documents that we submitted making sure everything was in order. Customer service personnel like this is why I will continue to have Fetch as our pets insurance provider. Thank you Laura Joe S
Insurer: Fetch
By: Joseph Seiler
Very quick response time
Very quick response time. Very clear on claims, great customer service and plan covers a lot medically.
Insurer: Healthy Paws
By: Anne Carter
Pets Best is great!
Pets Best is great! Easy to submit claims and quick responses! Coverage is straight forward and transparent. Highly recommend!
Insurer: Pets Best
By: Brandy Justice
Thought a lot of the stuff was covered…
Thought a lot of the stuff was covered and 90 % get sent back but other then that it's easy to do and understand
Insurer: Figo
By: Raymond
Josh Sabado was very helpful
Josh Sabado was very helpful. He answered all of my questions and explained the process for signing up. Thank you!
Insurer: Fetch
By: Lee Mesham
Pleased
I signed up for pet insurance with Prudent Pet via telephone. My own insurance agent was very helpful and when several questions couldn't be answered by her, she asked my permission to have a customer service representative from Prudent Pet contact me in order for my concerns to be fully addressed. I was quite pleased to have had Rebecca from Prudent give me that call back. She was thorough in answering all my questions and it was truly a pleasure to have had that interaction with her. I felt confident that I had chosen the right company and signed up for the insurance.
Insurer: Prudent Pet
By: Shirley
Better hope your pet doesn't get sick "too early"
Cheap pet insurance that I'm very excited to have for my two kitties! Less than 30 dollars a month for both! My main complaint is the 14-day waiting period after you pay for coverage. My coverage says it began on April 14th, but I didn't realize that there was a waiting period before coverage ACTUALLY began. It might be my fault for not realizing it sooner, but I couldn't find any info on it until I went to submit the claim. My cat's policy is listed as active with coverage beginning April 14th. One of my cats got sick and had to go to the vet on the 26th, but surprise! I'm not actually covered until April 28th. So better hope one of your pets doesn't get sick during those two weeks or you'll be out $450 on a vet bill and it won't even apply to your deductible. When I called to ask a representative about this, I was told that because he got sick during the waiting period, it's considered a "pre-existing condition" even though it is not actually. Very disappointed, so hopefully this comes in handy later.
Insurer: ASPCA
By: Elizabeth Swartwood
Best think I ever got for my fur baby!!
Best think I ever got for my fur baby!!
Insurer: Spot
By: Kristine Fisher