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I had an emergency last year that cost…
I had an emergency last year that cost me 800 dollars and set me back a lot. I then looked into pet insurance to prevent this from happening again. Since then, my cat got diagnosed with diabetes. This has cost a lot due to so many pet visits to figure out insulin. Even after the deductible, Spot has saved me from financial hardship.
Insurer: Spot
By: customer
Spot has the best customer service
Spot has the best customer service. Claims are easy and quick too! Glad I found this insurance for our pup!!!
Insurer: Spot
By: Ginny Wong
Spot is the best
Spot is the best, I’ve had wonderful experiences with my previous loved one.
Insurer: Spot
By: Miguel Rodriguez
Great ~ Very Friendly Customer Care & Service!
Great ~ Very Friendly Customer Care and always very prompt replies to inquiries and requests that I have sent and received from the CS Reps on the phone and / or via email each and every time I have contacted them. Albert A. Cianfrocca, Danvers MA
Insurer: Fetch
By: ALBERT CIANFROCCA
Customer service is outstanding and…
Customer service is outstanding and they are so caring when it comes to your pets health 💯
Insurer: Spot
By: Christina Nista
Very pleased
I have to say that the customer service from Lemonade was totally awesome. Everyone I interacted with was so professional and at the same time, kind and understanding.
Too new to recommend your firm to…
Too new to recommend your firm to anyone! I submitted a claim so I'll see how long it takes for someone to get back to me.
Insurer: Spot
By: MARTIN B.
Pets best has been great to work with…
Pets best has been great to work with the claims responses are easy to understand but can take some time to be processed. But I will say they keep you updated the entire time. Pets best has helped us on multiple occasions with our Black Lab Pup. They were recommended by a friend and I will do the same to another person.
Insurer: Pets Best
By: Jamie Chapeton
Embrace does all the work…
Embrace does all the work of collecting paperwok, especially when you are so stressed by your dog’s health, what a relief and support. It was such a smooth process. Thank you!
Insurer: Embrace
By: customer
Review of Spot Pet Insurance
In your review of Spot Pet Insurance, you mention pre-existing conditions. We have had two claims disallowed due to definitions by Spot which have no clinical basis. The first occurred following dental procedures on our Sheltie. Her mouth is too small for all teeth and some were extracted. Spot disallowed the claim because, during a previous exam the vet noted in the medical record that the dog had a grade one dental condition - meaning there was tartar on the teeth. Spot said grade 1 indicated "severe dental disease" and disallowed the claim. Grade one is on a scale of 1-4. Spot has failed to provide their scoring algorithms. The second denial was again based on Spot's definition of a pre-existing condition. Thirty months ago, our Sheltie had an adverse reaction of the skin to a conditioner used following shampoo during grooming. Subsequently, we have instructed groomers not to use any conditioning products and there have been no issues. Earlier this month the same dog was treated for an ear infection. Spot disallowed the claim due to pre-existing conditions. Despite no entry in the medical record to support their decision, Spot determined that the ear infection was caused by the same "allergies" that caused the skin reaction thirty months ago. I believe this is a fraudulent way to avoid paying claims. Please add this practice to the "Cons" of Spot Pet Insurance.
Insurer: Spot
By: Michael