222,947+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,947 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great customer service
I was confused on how to navigate the app and how to confirm that I was indeed a new member hence why I called the support number. I spoke with a great person. She helped me navigate the app, chose the information I wanted to share in my animals profile and explained the waiting periods as well as waivers.
Insurer: Figo
By: Irene
Happy with the service and app
Figo’s pet cloud phone app is easy to navigate. The virtual /text customer service rep. makes filing a claim quick and easy. The app functions well to upload documents / photos for claims and the claims processing turn around time in never more than a couple days. (Sometimes same day) they always include an explanation of benefits after the claim has been processed. I always have clear underrating of what they covered, why something was not (policy limits or decidable wasn’t met for the year). The policy has been worth it this year after one weekend ER visit.
Insurer: Figo
By: TLMC
2nd pet(kitten) 1st vet visit.
We took our new kitten to the vet to get all of his first set of shots, dewormer & microchipped & the bill wasn't too bad but having Figo Pet Insurance made the vet bill super low & we're very satisfied with our decision to go with Figo Pet Insurance! Even when I had a question it was answered quickly. The people that are a part of Figo Pet Insurance are caring & helpful as well as compassionate! "Yes Figo" P
Insurer: Figo
By: Lauren
Quick response time and timely payment.
Quick response time and timely payment.
Insurer: Embrace
By: John Mccomas
Horrible Pet Insurance
They have not only doubled my premiums they have now become IMPOSSIBLE to file a claim with. Be prepared to jump through MONTHS worth of hoops in order to get your claim paid. Along with a couple of denials.
Insurer: Pets Best
By: HAS
I sleep better with Pets Best
I have Pets Best for both of my Dobermans since they were puppies. Have had zero problems with claims except sometimes it takes a bit to get processed. Easy to submit a claim and if they have questions they contact my vet.
Insurer: Pets Best
By: Karen
I call this insurance provider "The Gambler"
I'm pretty disappointed in the Fetch business model. I got Pet Insurance for financial security and peace of mind. It has turned out to be very frustrating, as there is A LOT of uncertainty surrounding the coverage and every trip to the vet is a gamble. It will be extremely stressful if I ever have to make a quick decision about whether or not to go through with a procedure that may, or may not save my dog's life, but will ultimately end up resulting in a lot of debt if it turns out not to be covered after waiting for 15 days to get the invoice and HX notes assessed by a Fetch representative. Even a 1-3 day wait time to get a pre-approved authorization by the Fetch team is not going to help very much if my dog needs immediate care. I would like to see an easily accessible, more user-friendly, less convoluted and continuously updated list of what will not be covered by one's Fetch insurance plan.
Insurer: Fetch
By: Kimberly
insurance policy terms (coverage) were…
insurance policy terms (coverage) were clear/easy. The enrollment options and process very straight forward and quick. So far pleased.
Insurer: Spot
By: Harry Lashkari
Trupanion is awesome A+
As the title says, I am very happy with Trupanion. I signed up for their 90% plan. They had their share paid before I left the Vets office. My trip to the Vet yesterday was roughly $672.00 and my out of pocket of that bill was $55.00. That put a smile on my face. They have been this way with every Vet visit. They follow up with e-mails and links to your claim. Trupanion is very efficient. I think I chose well for my first try with pet insurance, They are a keeper. And finally remember folks, get insurance on your puppy early, like at 2 months old. I waited until my boy was 3 months old, in that one month he got an ear infection in his left ear. So now he has that one preexisting ailment, so they don't have to pay for ear infections for the rest of my dog's life.
Insurer: Trupanion
By: Douglas
Enrollment is Easy
Easy to enroll, lots of information, process was seamless
Insurer: Spot
By: J Lynch