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Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Signing up was simple and easy on the…
Signing up was simple and easy on the website. Also, my two claims were completed in a timely fashion.
Insurer: Fetch
By: Rosemary Campbell
Great experience, wish document collection was simpler
Although the first claim took a lot longer than I would have liked, every experience since then has been great. Claims are paid out quickly when you have direct deposit set up. One thing I didn't care much for is the requirement of the vet notes because the requirement is that the notes have the complete history uploaded every time a claim is made. This ends up with years worth of vet notes over the pets life time. It would be great if the documents for vet notes could be saved to the account to be reviewed when necessary so that only the applicable notes needed to be uploaded. The reason being that sometimes these take time to get from my vet and it really delays the payment of the claim. Overall, I find the insurance to be comprehensive and affordable. It's customizable and recently I got a little discount for my dog being a healthy happy girl. That was a really nice bonus I wasn't expecting and I really appreciated it!
Insurer: Fetch Canada
By: A Weaver
Its our first claim and the submission…
Its our first claim and the submission is easy and simple.
Insurer: Embrace
By: Ton y
Quick response to resolving claims.
Quick response to resolving claims.
Insurer: Fetch
By: Kenneth Kiker
Great customer service and great…
Great customer service and great insurance!
Insurer: Figo
By: Jacqui
Easy website is user friendly
Easy website is user friendly, representatives are very knowledgeable and we received a good plan for our puppy
Insurer: Fetch
By: Marcella Peil
DELAYED Reimbursement
I submitted a claim 30 days ago and I still have not been reimbursed.
Insurer: ASPCA
By: jackie Stewart
Great customer service
Great customer service
Insurer: Prudent Pet
By: vickideerfieldgmail.com
Unhappy customer
We first purchased our dog's insurance through Pet Plan when she was about 3 months old. At sometime it was taken over by Fetch. We had never had to submit a claim until this year. I don't recall PetPlan having a time limit to submit a claim. Our dog had her first injury earlier this year. It would have barely covered the $300 deductible, so I didn't submit it immediately. A few months later when she was bred, she miscarried. After which I submitted both claims. At which time I learned that I was slightly past the time limit to submit the first claim, so it was totally denied. Ironically we had problems with Fetch sending us information about some other dog that wasn't even our dog for about a YEAR before I got someone to get it corrected. Yet the company expects the customer to submit claims in a short time, far shorter than a year.
Insurer: Fetch
By: Janie