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Excellent Customer Service
Rosa was very informative and gave me all of the information I needed to make a decision. She was extremely patient and answered any questions I had. She has a very friendly personality.
Insurer: Pumpkin
By: Deborah Keyes
I’m very happy with this coverage for…
I’m very happy with this coverage for my two dogs
Insurer: Embrace
By: Carol Haff
I’m writing this review because…embrace forces you to write a review before you submit a claim.
I’m writing this review because Embraces website essentially makes you write a review in order to submit claims. I’ve actually had a decent experience with them aside from this.
Insurer: Embrace
By: Kelly Jones
appeal process
several times my pets Dr. visit wasn't routine and we weren't totally reimbursed for the Dr. visit and I have to go through the appeal process which is very inconvenient because I have to fill out and drive the paperwork to the vet to get it signed . I wish you would just look into what the visit is for and pay attention more clearly to avoid this appeal process.
Insurer: MetLife
By: Christine Adams
Very easy to complete a claim
Very easy to complete a claim. The website provides a nice stepwise process and is clear an easy to read and navigate.
Insurer: Embrace
By: Len Marchese
Thank you very easy process
Thank you very easy process
Insurer: MetLife
By: Tracy Hastings
I highly recommend Spot!
I purchased accident and illness insurance for my dog in 2024. I didn't have any claims that year. However, this year I have already filed 2 substantial claims. The first was for a cardiologist evaluation and EKG, totally over $1,000. Spot allow all of that claim and reimbursed me about $360 ($500 satisfied my deductible and I received 80% of the remainder, as set forth in my insurance terms). The next claim was for a tooth extraction and dental cleaning for a total of over $1,600. Except for about $5 for "pet waste/taxes," Spot again allowed all the charges. I just got a check for about $1,330! (Numbers aren't precise but the refund is 80% of the allowable costs.) Filing claims is easy as is providing the additional information they may request. Both claims were paid within a couple of weeks. On 1 occasion, I had to reach out to their customer service and this too was a very favorable experience. While the premiums are high, the cost is offset if your pet has an accident or illness. I very much recommend Spot for your piece of mind!
Insurer: Spot
By: Kathleen Turner