224,958+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,958 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor coverage/reimbursement
I have paid insurance continually upon getting my dog Lilly in October. She was healthy but underweight, a rescue. She had a well Dog exam. Then she got a neck injury. I am still dealing with this, she is on medication I pay for. I have only been paid 47.00 after my deductible. Then you said you wont cover her leg injury.
Insurer: Fetch
By: Carla Anderson
Fair prices
Fair prices, excellent customer service, and very easy to interact with !!
Insurer: Sonnet
By: Joseph Cleary
Quick, Helpful, and Caring
Embrace insurance has been wonderful covering the complicated operation and post-operative complications for our dog, Cody. They have been helpful, responsive, and caring in helping navigate the process. I am so glad I have my pet covered by Embrace!
Insurer: Embrace
By: Cathy R
Critical Illness with Speedy Insurance Reimbursement
I recently had a very sick dog that required hospitalization and a very huge bill. Embrace handled all claims in an expedient manner and sent my money sooner than you would expect. Great insurance company. One you can rely on. They live up to their promises and do everything they say they will.
Insurer: Embrace
By: Cheryl Zygmunt
Prompt, clear, and professional
Prompt, thorough, clear and easy-to-understand, transparent. So far I love Spot.
Insurer: Spot
By: Pamela
Quick prompt and efficient
Quick prompt and efficient
Insurer: Sonnet
By: Melissa Freake
They cancelled my policy after 5 years
I have paid on my policy for 5 years for my dog and my daughter's dog. My daughter had to move to CA for work which never seemed to be a problem filing claims for her dog. Earlier this year I called with a question and said my daughters dog was in CA and he had had a couple claims. My dog has never had a claim in those 5 years. They said since my daughter moved that both dogs could not be on the same policy. So they cancelled my dog in March 2023 the second I told them she had to move. I turned in a claim in July 2023 for for labs for slightly elevated liver enzymes that he has before (the vet said don't worry, they were not that high) and since he had to start his waiting period over, after 5 years of paying, ASPCA claim it was a pre-existing condition and will not pay. This is wrong of the company. I will cancel this policy as they just cancelled my dog and erased 5 years of payments and no preexisting conditions, without any claims. Guess there isn't anything I can do, but buyer beware. They will find any excuse not to pay a claim.
Insurer: ASPCA
By: Cindy Brigham
3 Month review
My dog, Shelby, had a rough come up. He was a rescue dog and is very nervous. We brought him to our vet the first day we took him home and the vet labeled him “aggressive”. Understandable, as he was nervous to many new things. We have taken him through extensive training and he has made enormous progress. It finally came the time to start regularly brining him to the vet for check ups and get him up to date on his medical records. After 2 vet exams I submitted my invoices over to pets best. First of all it took over a month to hear anything back about anything, 2nd of all, because of my first vet visit with him back in 2021 they deemed him with “pre existing conditions of aggression” and only reimbursed me <10% of my policy’s reimbursement plan. I had a 90% reimbursement plan and a 100% reimbursement plan. Untimely leaving me with a very sour taste in my mouth. If your beloved pet had any type of rough come up, anxiety, “aggression” or any other nervous reactions to a vet, they will not cover you. The reimbursement plan essentially paid for 2/3 of the payments I made to pets best for the 3 months I was with them making it a complete wash, but now leaving me with over $1000 in vet bills. Makes me feel my pet and I are just purely a number in their system and there are no real human to human interactions. All computerized and only looking out for their pockets.
Insurer: Pets Best
By: Kyle Henneberg
Penalized for using insurance!
I've had them for over 4 years, and now they've changed my policy to increase my deductive and lowered the reimbursement limit because I'm considered "ultra high loss" LOL. So you get insurance, your pup has issues and then you get penalized for using the insurance! So don't go with them, shop around and find someone else.
Insurer: Fetch
By: Bob