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Didn't care for the rep I got .she was…
Didn't care for the rep I got .she was not informed much on what she was selling .I'm still confused 😕 with the conversation
Insurer: ASPCA
By: Sherri Clark
First time pet insurance buyers
We are first time pet insurance buyers and we called today for assistance and Mrs. Debi was ABSOLUTELY WONDERFUL! She was so patient and walked us forwards and backwards through the different policy number until we settled on the right one for our Finn.
Insurer: Spot
By: Sara Cunningham
Embrace is AMAZING
We recently adopted a puppy, and I insisted with my boyfriend we get pet insurance, as I don’t have it for my elderly dog and know how expensive trips to the vet can be. Low and behold, just slightly under two months later, she has a freak accident and breaks both of her femurs. We had literally only paid out $82 in premiums, but Embrace just covered $5,000 (our yearly max) of her now $7,600 bills. Their claims process was SO easy. I took pictures of the bills, uploaded them to the app and within 2 days, they answered and said they’d be covering our claim. We LOVE Embrace and would recommend them to anyone, and have been! I wish I could give them more stars!
Insurer: Embrace
By: Shea
claim processing and payment
Unexplicable delay in processing and pay my claim. No-one has giving me any reason/explanation. No-one to contact to understand when can I expect reimbursement.
Insurer: ASPCA
By: Anna Addario
I have been treated with respect and…
I have been treated with respect and patience. I will always tell people about Sonnet Insurance.
Insurer: Sonnet
By: Sabrina Fabian
Confused Senior…
I am a senior and asked the very lovely gal at customs service to mail me the information rather then on the computer and she was more then happy to accommodate me! So far so good!
Insurer: Spot
By: Carol Lamoureaux
I gave them a 1 star because they…
I gave them a 1 star because they denied EVERY claim I submitted due to pre-existing conditions. I decided to cancel my policy after I submitted them a claim to have my dog's ears flushed out because he somehow got dirt and debris in his ears. Unfortunately, he has a history of ear infections, which the vet treats by putting medicine in his ears. This particular visit to the vet about his ears was not an infection, but Embrace did not cover it. Plus, I had never submitted a claim to them for this type of visit because this is the first time he was ever treated for dirt/debris in his ears. This is the response I got from Embrace: "Accident or Illness Claim: I am sorry to inform you that the diagnosis provided to us by your veterinarian for this claim is not covered under your policy because a dermatologic condition, allergic dermatitis, was noted in the medical records on 4/6/21, which was prior to the policy purchase. This makes dermatologic conditions (including but not limited to debris in ear canal) pre-existing. Based upon the pre-existing condition, coverage is not available for the claim presented. I understand that this email does not bring you good news. If you feel I am incorrect in my assessment and have additional information for me to review (such as additional doctor's notes or a statement from your veterinarian), I am happy to reopen Lucky's claim. If you could send me any additional information in the next 14 days, I would be happy to take a look." I did not bother filing an appeal because at that point I decided to look elsewhere.
Insurer: Embrace
By: Shirley Smith, Lanham, MD
Reimbursement Amount
Thought the amount of reimbursement would be more.
Insurer: MetLife
By: Nathaniel
If you need help submitting your vet's bill to the Pet Cloud, just call them they'll walk you through it! They are so helpful!
I needed help submitting a vet bill for both of my dog's. They walked me through it when I called them. Great Customer Service
Insurer: Figo
By: Karen