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At my breaking point; do not sign up for pet insurance with this company
I have had to spend hours and hours of time fighting to get legitimate claims paid. This company uses deliberate “system errors” to delay and avoid claim adjudication. Just one recent example of MANY: I submitted all required documents including a paid invoice and SOAP notes. After 10 days, the claim simply disappeared with zero communication. Natasha told me it was disappeared due to the invoice format, and all I needed to do was submit another proof of payment, and would not need to resubmit SOAP notes. Did that, weeks later they claim I never submitted SOAP notes. Every time, they say it will take a couple more business days to process. It’s been MONTHS. I had one claim denied for valid reasons and never fought it, that’s fine. The issue is they pull this “friendly incomptetence” scam when they want to avoid legitimate claims and defraud their paying customers. I would have believed one time was an honest mistake, but this is the experience I have had with them consistently and repeatedly over the past several months.
Insurer: MetLife
By: Susanna
Love the quarterly payment option…
I really like the flexible payment options. But their app is a bit glitchy and I'm not a fan of being told that I NEED to take my pet to the vet.Also you have to go above and beyond to get every document from your vet as Fetch seems to not believe you...in my experience it takes awhile.And it takes even longer for your claim to be approved. One of the things I've noticed (after starting up a new policy) is that they've added a "wellness add on". I'm VERY disappointed (and a bit angry to be honest) that the prices have gone up (just a bit) and that we're actually getting less for our money now. So annual checkups and exams don't count unless I pay you more? Not sure how long I'm going to stick with this company. I used them for years (when they were known as Petplan and a bit after the brand change) and then cancelled my last policy. (Long story). Honestly pet insurance is one of those things that's good to have but it's like car insurance: you're most likely not going to need it for yearssss. In the meantime you'll be parting with an arm and a leg. Better safe than sorry but I'd advice you to look. Also remember that you're being reimbursed: which means you have to come up with whatever money you need first and then try and get some back through your insurance.(I was with Trupanion as well and they're excellent. The only reason I came back to Fetch is due to my history with this company and flexible quarterly payments). So yeah. My experience with this company is a bit of a mixed bag. It is a bit of weight off my shoulders to know that my dog is covered though
Insurer: Fetch Canada
By: KJ
Great customer service help and…
Great customer service help and knowledge.
Insurer: Fetch
By: Chris Tatum
We just got a new puppy and decided to…
We just got a new puppy and decided to go with Spot for Insurance due to preventative plan. My experience from contacting customer service to ask questions to filing a claim has been extremely easy. The customer service reps were so friendly and helpful. Highly recommend Spot Pet Insurance!!
Insurer: Spot
By: Mary D.
Received a bill from Fetch because I didn’t reach the deductible. 10 years of insurance. Zero Claims
I don’t as with Fetch insurance for 10 years. My Corgi/Sheppard cross is as healthy and receive all of his vaccinations. I made 1 claim when he died suddenly at an animal emergency. The cost of cpr and intubation as well as medicines. Cost - $263. I submitted and learned that I didn’t meet the deductible. I had already paid the vet and the animal emergency. I revisited a bill for $263 from Fetch pet. I would NOT recommend them. I would remind you that this is a faceless corporation that does not care about your pet and its well being. These people are heartless. Worst experience at the worst possible time.
Insurer: Fetch Canada
By: Brian Sarling
Thank you so much for helping Joshua…
Thank you so much for helping Joshua Sabado
Insurer: Fetch
By: Rose Saburin
Lea explained everything very well
Lea explained everything very well, really friendly and supportive.
Insurer: Fetch
By: Anne Stein
Quickly response and reimbursement
Quickly response and reimbursement
Insurer: Spot
By: Maribel Ortiz
Money Saver
This is a great insurance service. I've saved so much money
Insurer: Spot
By: Cathryn Mahoney