224,958+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,958 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Mostly for accidents not for wellness
Mostly for accidents not for wellness
Insurer: Figo
By: customer
Good price
Good price, and mostly efficient. Watch the holiday payments, or else you can find yourself without a policy.
Insurer: Sonnet
By: Aramy Lathlin
First big claim
Submitted my claim for my dogs MCT removal and they covered a lot of it! The processing took about a month, but I'm happy.
Insurer: Pets Best
By: Kiersten Greenwood
Useless customer service
My decision to get pet insurance weighed on any potential pre-existing conditions my cat may have, as she's had some urinary issues in the past and I don't want to be surprised if they won't cover future claims. I requested a medical review the day I started my policy, but they require you to wait 14 days. After giving them all the vet information, they say you won't hear anything during the 30 days it takes for them to do the review. After 30 days I follow up several times to see where the results are, to find out that they don't have records from one of the vets. It's now been 40 days and they have sent a single email to the vet, no follow up emails or call (and I didn't know we were waiting on this, not the review or I would've called). They send another request and I call the vet the same day and they say they've already sent the records and have no record of any other requests being sent! I ask the Embrace rep for proof of their first request and they relent--they did not send a request for 38 days. Apparently "We, unfortunately, cannot monitor each and every request sent daily but we try and make sure everything runs as smoothly as possible." means they send at best one email and do nothing else without your intervention. At my job, I would be expected to follow up and, if a customer is coming to me after a month of waiting, I would be calling, not emailing, to get a response ASAP. I assume this lack of tenacity extends to their claims processing. Only after sending another email do they promise to rush the actual review. Once I got the review, I noticed they had dates of lab work incorrect so the curable pre-existing conditions wouldn't be waived for an additional 2 months. I'm sure I could've fought this but I didn't see a point. I'd rather just pay vet bills than add this kind of back and forth to my workload. Of course when I asked for the 40 extra days they made me wait for the medical results to be added to my pro-rated refund when I cancelled, they said "we can't do a full refund" which was not what I was asking for. Their attention to detail is atrocious. This was a waste of my time and $100.
Insurer: Embrace
By: Kimberly
Great Customer Service
Customer Service was knowledgeable and helpful. Resolved my issue immediately.
Insurer: Sonnet
By: Curtis
Great experience and super easy!!
Great experience and super easy!!
Insurer: Pets Best
By: Dawn G
I failed to notice that my bank account…
I failed to notice that my bank account was a couple of dollars short and so my payment didn't go through. Contacting someone to help me fix this issue was easy and noone lectured me or complained. Liz just guided me in what I needed to do to fix my mistake and I'm very pleased with my experience with Sonnet.
Insurer: Sonnet
By: Irene Savoie Shephard
After enlisting with Embrace for our…
After enlisting with Embrace for our Cocker Spaniel, we were disappointed about some the coverages they eliminated due to pre-existing conditions. After sending in rebuttal letters from our vets, they reviewed them and re-assessed their initial posture and allowed coverage that they had denied before. I appreciated that they were willing to be reasonable in re-evaluating our case.
Insurer: Embrace
By: Rick
Amazing customer service
The customer service rep that I spoke to was absolutely amazing. He answered all my questions and was able to explain everything to me in complete and clear detail. He was able to help me add a second vehicle to my policy completely hassle free. It was quick and easy and he was very kind and professional. I have yet to have a bad experience from sonnet, they are doing things right! Thank you!
Insurer: Sonnet
By: Kelsey Friske