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2nd review, first one was positive but totally different experience.
I had recently wrote a review about how great their customer service was on the phone. I gave it a 5 star rating. But what I did not know when I purchased the insurance recommended by a friend that you had to submit claims within 90 days. I have a husband 80 years old with Alzheimer’s. At the time my friend recommended I had a close relative just diagnosed with cancer. They went through 4 months of chemotherapy and radiation, I was at their house everyday to disinfect the bedroom and ensuite bathroom. I also washed all her clothes and bedding separately, while still looking after my husband who would sit and watch TV there. My best girlfriend of over 50 years lost her youngest daughter at age 50 from a brain aneurysm, leaving behind her husband and 16 year old son. I had to be there to support my best friend and her husband through this devastating experience. When I finally got around to submitting my claims it was after the 90 days for all but one. I know this 90 day rule is in their agreement but I did not have time to read it when I signed up for this insurance. The largest bill was before the 90 days and I was devastated to find out I was not covered as this is the reason I took out the insurance and as a senior do not have a lot of money with the cost of inflation these days. Still thinking whether to keep insurance or just put aside my monthly payments to Fetch into a separate bank account for future vet bills.
Insurer: Fetch Canada
By: Jane Hadden
It covered almost 80 percent.
It covered almost 80 percent. Still waiting on reimbursement though.
Insurer: Spot
By: ARLENE D MOSER
This is a very good pet insurance…
This is a very good pet insurance company. I have found th process of filing a claim to be easy.
Insurer: Fetch
By: Peggy Sanders
This company communicates very well…
This company communicates very well with its clients. We were very pleased with the comprehensive review of our claims and the outcome, which was consistent with the policy we purchased. Moreover, they were very compassionate and expressed heartfelt condolences when we lost our dog. They have been fair and straightforward. We will definitely use this company again for pet insurance in the future.
Insurer: Embrace
By: Marrisa from Long Island
I appreciate the diligence and quick payouts
I appreciate the diligence, in getting claims processed quickly, and refunds issued properly in a timely manner.
Insurer: Fetch
By: Jessica Barbee
We are happy with the payment
We are happy with the payment. The claim did take longer than the normal 14 days.
Insurer: Fetch
By: Pamela Wickersham
Poor processing of claims and lack of reply or concern to correspondences
Submitted invoice, payment receipt, balance etc with no response for over 15 business days. Only way I knew it was waiting for already submitted invoice was to sign in. Sent invoice again, sent email for explanation why this wasn't acknowledged or communicated. Still nothing but the status reviewing. Terrible customer service and response to concerns. Choose another provider, I'll definately be looking
Insurer: MetLife
By: Meh Customer Service
Ins claims can take longer depending…
Ins claims can take longer depending type of claim. In my case taking longer than 2 wks still waiting for my reimbursement. For spay surgery.
Insurer: Fetch
By: ROSA RUIZ
Coverage is very easy to understand
Coverage is very easy to understand. Enrollment with agent was very quick. Agent was excited about our new kittens.
Insurer: Trupanion
By: Teresa Wilson
Turnaround time is quick and customer…
Turnaround time is quick and customer service is a pleasure to work with.
Insurer: Spot
By: Mary Ann Morano