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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This is thanks for Meagan ext 6599
This is thanks for Meagan ext 6599. She was able to resolve my claims payment issue after numerous other agents had failed. She is an asset and her excellent work and diligence should be recognized,
Insurer: Nationwide
By: arthur
I LOVE Sonnet!
I LOVE Sonnet! Customer service is excellent! They're the first company I've dealt with that made me feel, comfortable and confident in the products I've purchased. Person's like Amber, are so appreciated, in a world that's always rushing you! Thanks again!
Insurer: Sonnet
By: LA EMMANUEL
So far I’ve only applied for the…
So far I’ve only applied for the insurance but they made that pretty easy
Insurer: ASPCA
By: Carol Wright
Fetch has gone from bad dream to nightmare
I purchased insurance for my new puppy from Petplan pet insurance. It was simple to use and they resolved my one issue quickly. Then they became Fetch by the Dodo, and I have indeed had to fetch for any assistance and feel like a dodo. Trying to submit a claim or even just log in to my account has been a bad dream. They have never been able to give me a password that would continue to work. Not long after they became Fetch my pet had his first seizure. They pay for nothing else, but they have paid 70% of his monthly medication after we run up our yearly deductible. For several years, I have fought each month to submit the same claim, for the same amount, the day after I pick up the prescription at the vets. A few weeks later I get get an email saying they are sorry about the delay that my claim is still in review. Eventually after months of a notices that I received a notice that I had not yet met my deductible. Then two or three payments, and the new year cycle begins again. A few years ago they refused to pay one month claiming that they had not received the claim with in the proper time frame. At that time there were still paper claims forms, and I had submitted that claim on both paper and through the new app, the day after the vet appointment. As instructed, I sent a dispute to main office. They have never replied. The app rejects me, I makes calls, each agent assures me that my password is straightened out. This month when I had finally reach the second payment for the year that gave me a notice that my claim was denied. Their reason was that I had no pet insured at their insurance company. A phone call gave me a person who explained that the account was closed. For whatever reason they had closed the account, they still owed me the payment for that claim. They had taken my payments and were under contract to pay. I was passed upline to an agent who said I had closed the account because the dog was dead. Explaining that the dog was sitting right beside me and we had not closed the account, I was transferred to a supervisor who came on the phone with, "My condolences on Charlie's death." She put me on hold for a while. She then explained that to get the payment due me, I would have to pay to reinstate my policy, and then trust them to send to a payment.
Insurer: Fetch
By: Ann
Amazing service and fast refunds
Amazing service and fast refunds! Recommended 💯
Insurer: Spot
By: JRH
Healthy Paw protects you and your pets
I will definitely recommend Healthy Paw to anyone who is searching for a pet insurance plan. I chose Healthy Paw because it is the pet insurance plan with the most prestigious reviews on a Chinese social media platform Xiaohongshu (The Red Book). My cat was diagnosed with urinary blockage one month ago, and we have brought him to the ER & primary care several times since his issue was a little bit complicated. To be honest, I didn't expect Healthy Paw to be able to deal with my claims effectively. This is because I thought the total cost is relatively high (about $6000), and I know some of my peers who purchased pet insurance from other companies faced difficulties while processing their claims with relatively high amounts. My friends told me that it may be possible that insurance companies will purposely keep delaying the process or even deny it. So I even told myself not to be too surprised if my claims will not be processed. However, that's totally not my case with Healthy Paw. Healthy Paw processed all the claims for me. I really want to thank Healthy Paw for the protection it gives me. Just like Tim, a staff from Healthy Paw, told me, the Healthy Paws plan can play a part in assuring that our pets have access to the best available medical care. I will definitely recommend Healthy Paw to my other peers.
Insurer: Healthy Paws
By: Chunyi Xu
Look elsewhere
Pets best denies most claims and would not recommend this insurer.
Insurer: Pets Best
By: JPW
For what I pay monthly you should cover…
For what I pay monthly you should cover all vet recommended costs
Insurer: Spot
By: Joseph Huggins
Healthy Paw protects you and your pets
I will definitely recommend Healthy Paw to anyone who is searching for a pet insurance plan. I chose Healthy Paw because it is the pet insurance plan with the most prestigious reviews on a Chinese social media platform Xiaohongshu (The Red Book). My cat was diagnosed with urinary blockage one month ago, and we have brought him to the ER & primary care several times since his issue was a little bit complicated. To be honest, I didn't expect Healthy Paw to be able to deal with my claims effectively. This is because I thought the total cost is relatively high (about $6000), and I know some of my peers who purchased pet insurance from other companies faced difficulties while processing their claims with relatively high amounts. My friends told me that it may be possible that insurance companies will purposely keep delaying the process or even deny it. So I even told myself not to be too surprised if my claims will not be processed. However, that's totally not my case with Healthy Paw. Healthy Paw processed all the claims for me. I really want to thank Healthy Paw for the protection it gives me. Just like Tim, a staff from Healthy Paw, told me, the Healthy Paws plan can play a part in assuring that our pets have access to the best available medical care. I will definitely recommend Healthy Paw to my other peers.
Insurer: Healthy Paws
By: Chunyi
No problems at all always fast service…
No problems at all always fast service and reply AAAA++++
Insurer: Spot
By: SSG Gerald M Wilkerson(U.S. Army Retired)