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I was very happy the first year having…
I was very happy the first year having this as my coverage was 100% after my deductible. My pup had a dental issue and it was expensive. However now I’m extremely disappointed that they’ve chosen no more 100% coverage. That’s what made them different and BETTER than the rest of pet insurances. Now they’re just like everyone else.
Insurer: ManyPets
By: Mary S
Inflexible and Misleading
Spot is....ok....if you're just looking for cheap pet insurance and hoping that not much really happens to your pet. It's all self-submit so you have to be diligent and it can be a hassle. The standard insurance is ok, however you can't change your reimbursement amount after you've started the plan, which means as vet costs rise over the period of your pets life you're reimbursements won't adjust with that. Additionally, the preventative plans are a scam. I was convinced by a customer service agent to add on the Gold Preventative plan this year and unless your dog is sick you really don't need any of those benefits, but if they are sick they won't actually reimburse you because it's a "preventative plan". For example, I took my in for a Wellness Exam that should receive a $50 reimbursement through the gold plan, but since the vet found something wrong with my dog during the exam I was told this is now considered an "illness" and wouldn't be eligible for the $50 reimbursement. Isn't catching an illness the whole point of a wellness exam?
Insurer: Spot
By: Marie
Every time I called with questions…
Every time I called with questions regarding my policy and claim process, the CSR representatives were kind, patient and very helpful. Gigi’s surgery didn’t go as planned and we have to go back for emergency care and Spot was again super helpful with the process.
Insurer: Spot
By: Kathy McMahan
Peace of mind
I wasn't sure what was wrong with my dog. She went from being happy, playful and active to lying on her dog bed, whining and unable to chase a ball. My vet felt that it was an ACL injury and lumbar strain, fortunately, she did not need surgery but was started on a series of anti-inflammatory medications and supplements which were more expensive than I expected. I was impressed that ASPCA covered her treatment and processed the claim so quickly. She is doing well and I was happy that I purchased this plan which provided peace of mind that I could provide the care that she needed.
So easy.
The claims process was very simple and straight forward. Payment was made promptly.
Insurer: Spot
By: Rob Erdle
Disappointed in ASPCA
After being a loyal ASPCA customer for many years, I was disappointed to find that my premium nearly doubled this year. The last few claims I made took an unusually long time to reimburse, and I even had to open a case for one of them, which I won. When I compared ASPCA's quote with other top insurance companies, I found the same coverage for a significantly lower price. In fact, it was less than what I was paying with ASPCA. I sent in my cancellation email a few days before my renewal date, explaining my reasons, but received no response, and my policy was not canceled on the renewal date. I just rechecked my account, and it is now canceled (a week later), but I have yet to receive a response from them, and they have not initiated the reimbursement process. I understand that companies need to make money, but the fact that I found the same insurance at a substantially lower cost and, most importantly, that I received zero response from them speaks volumes.
Insurer: ASPCA
By: Stephanie Weber
Frequent updates of claim
I am impressed with the frequent updates of our first claim which was approved. I have never had pet insurance before, but am so glad we have Fetch for puppy Daphne Pickles.
Insurer: Fetch
By: Mina
Paid 80% of dental work which helped…
Paid 80% of dental work which helped immensely. Highly recommend Fetch.
Insurer: Fetch
By: Martin
The coverage for my 2 dogs is…
The coverage for my 2 dogs is reasonably priced, and I have peace of mind that their future medical treatments will be covered. The site was easy to navigate.
Insurer: Pumpkin
By: Bob B
Great Experience
Simple, easy, comprehensive, fast.
Insurer: ManyPets
By: Mark Jardin