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Pet parents across the U.S. and Canada have left over 222,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Overpriced, misleadingly-presented coverage, and terrible customer service
We had the preventative basic plan because the vast majority of what we need for our pet is preventative care. Turns out, effectively nothing we do (e.g., vaccines, preventative flea/tick meds, etc.) are actually covered. Beyond that, the premium we've paid annually would have barely been less than what we would have just paid out-of-pocket for the services themselves. In summary, the coverage is presented misleadingly, the prices are astronomical for what is covered, and customer service has been no help at all. We cancelled coverage, and even if we ever want pet insurance again, we'll never consider ASPCA Pet Insurance again. Buyer be warned.
Insurer: ASPCA
By: Kat
I’m very disappointed over all with…
I’m very disappointed over all with pets best insurance, I don’t recommend them!!!
Insurer: Pets Best
By: Rosetty Ovalle
Happy with Healthy Paws
All of my interactions with Healthy Paws have been great. I have three dogs insured under Healthy Paws. I inherited a dog and was able to easily transfer over the insurance from the previous caregiver to me. I like the flexibility of building the coverage I want, and their premiums are reasonable. I recently had my first claim with Healthy Paws when my young dog had a neurological issue. When I knew the vet bills would be high I called the customer service line to discuss with them the process. They were super helpful and comforting. They requested my vet records ahead of time so that when I did submit my claim the process went smooth and I received my reimbursement quickly. I am very happy with Healthy Paws. They were very compassionate in all of my interactions with them.
Insurer: Healthy Paws
By: Linda
It was reasonably easy.
It was reasonably easy. But its taking them 30 days to process a request for $89. And I’ve heard nothing back yet about the second vet visit which was $466. That’s a lot of money and I’d like to know what’s going on.
Insurer: Embrace
By: Francesca Murphy
Best insurance company ive been with so far
I switched over to sonnet awhile ago. Not only was the price so much better than other insurance companies, they are really easy to set and change my policies online. The customer service team is also very nice and my calls are generally answered within minutes.
Insurer: Sonnet
By: Mac V
Excellent company
Recently, one of my dogs tore her left acl, then 3 months later, she tore her right. Healthy Paws reimbursed us 80% of the cost for each. They also have reimbursed us for medications that are used for her pain. Having them has given us piece of mind. They even checked in with us to see how she was doing.
Insurer: Healthy Paws
By: Teresa
Easy to use and follow.
Easy to use and follow.
Insurer: Embrace
By: Thomas Slaughter
Harder to submit a claim on the app
They made it harder to submit a claim on the app. The invoice adding feature now only lets you upload a photo. The pdf invoice I had was not able to be selected. The app is also painfully slow and infuriating to deal with as it logs you out and errors consistently.
Insurer: Embrace
By: Jaclyn Verity
Price and coverage
Price and coverage. Easy to apply
Insurer: Spot
By: Consumer
Improved app processes
The new document submission process has made this so much easier and efficient. Consequently, I received communications from Embrace re: status of my claims in a timely manner and was able to track the claim as Embrace worked on it.
Insurer: Embrace
By: Clarice