208,919+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,919 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent customer service
Excellent customer service
Insurer: Trupanion
By: Gregory
Highly recommend MetLife Pet Insurance!
The claim submittal process is a breeze and the claim turnaround time is so reasonably quick! Highly recommend MetLife Pet Insurance!
Insurer: MetLife
By: Grant C.
Fast turn around time for…
Fast turn around time for reimbursement. Easy to make claim.
Insurer: MetLife
By: customer
Great customer service
Rebecca was very helpful explaining the different plans and what was covered, taking the time to answer all my questions.
Insurer: Prudent Pet
By: rladamsyahoo.com
Easy to submit the claim and quick…
Easy to submit the claim and quick response time. I have peace of mind with metlife!
Insurer: MetLife
By: Amanda Cestaro
Very slow in reimbursement
Very slow in reimbursement, especially with my dog's therapy sessions - requiring additional back up information when my dog has the same monthly therapy package every month. I am still waiting for benefits from months ago. You should note that I buy meds from cheaper sources than the vet. Doesn't that deserve some gratefulness. You pay less because I shop around. This has been going on for at least 7 months
Insurer: Pets Best
By: Customer
wasn't sure
I was on the fence on weather to get the insurance or not but after talking to Aileen and she answered all my question I thought I'd give it a try.
Insurer: Fetch Canada
By: Judy
MetLife Pet delivered quick and…
MetLife Pet delivered quick and efficient service. When additional info was needed, they contacted vet directly and didn’t make me jump through hoops to receive payment. .
Insurer: MetLife
By: Anne
Call to fix coverage issues
Call to fix coverage issues. I had to call to make sure tax for the medications was covered as well as making sure that a previously covered med was not denied as a "pre-existing condition". The customer service representative was kind and friendly, but the company should not make me have to call them in the first place for coverage I should have. I have called several times to resolve coverage issues on their end.
Insurer: MetLife
By: NT
Worth the money for health of your pet
We are very impressed by MetLife’s pet insurance. We have done 10 claims and it is so easy and relatively quick to receive your reimbursement. I think the longest I have waited for reimbursement is around 2.5 weeks. It’s very easy to use the app to upload your receipts or vet notes and follow the process to your claim being approved and then the payment. We have reached out to customer service a few times and it has always been pleasant and quick. This will be our third year with Met Life for our pet insurance and we continue to be impressed by the coverage and the service. Thank you for making things easy.
Insurer: MetLife
By: Amber Patton