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Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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You can’t do wrong with MetLife
Very quick processing of my claims. Customer service people are warm and friendly while still being efficient in the task at hand. I recommend MetLife to all my friends.
Insurer: MetLife
By: Diane
Don't even think about using Healthy Paws
I only gave one star because there is no zero. (Updated to a two) DO NOT WASTE YOUR MONEY ON PET HEALTH INSURANCE. They prove themselves to be a scam of epic proportions. I religiously paid my monthly fee to Healthy Paws Insurance for 9 years for my precious Wally, so in the event of an emergency I would be covered and not have to ask myself, "Can I afford this service for my beloved." Healthy Paws never ever ever covered any health services over the years. NOTHING. I had two emergencies over his nine years and they always had an excuse. Last month Wally was diagnosed with cancer. I wouldn't put him through chemo but there were emergency services just to figure out what was wrong with him. $4K later I had to say goodbye to my boy. Healthy Paws reimbursed me $375. That is $375 TOTAL over 9 YEARS and two emergencies. So F YOU Healthy Paws. A big GARGANTUOUS F YOU. You don't care at all about your customers or their beloved fuzzy four-leggeds. You covered NOTHING over the course of nine years of paying every single month. A slap in the face to every pet owner. You are a scam. FAKES. If you were even considering pet insurance, please just start your own pet savings account -- that is to say, put away some money every month in a separate account that you can access if/when your honey needs help. Pet insurance will cover next to nothing. Healthy Paws isn't the only bad egg. They're all like this. @healthypaws F-you again. To my beautiful Wally, may you rest in peace. REPLY: Thank you for the reply. I talked to your claims team becuase it looks as though the entire emergency services invoice ($1700) was overlooked, therefore not included in my refund. It has been put back into claims so I might get more returned.
Insurer: Healthy Paws
By: Polly Letofsky
Reimburses nothing.
Money spent on this insurance for one 1 year old dog over 2 years: $2,000+. Money reimbursed when my dog got lepto or had any ear infection or literally anything: $0 The company refers to everything as a preexisting condition (even a virus such as leptospirosis) and responds with chatGTP emails that do not address the concern presented to them.a pain to deal with. I would stay far away. You will end up losing much more money than you could ever end up spending in the case of sickness. Positive reviews are surely fake. This is a scam Follow up reply to Pumpkin’s response. I did speak with the “customer service” agents particularly one agent named Andrianna Quiñones who refused to answer my question on whether they view the virus Leptospirosis as a pre existing condition (which by the way was NOT present in anyway for a year after our insurance was instated.) Her responses were automatic replies and unhelpful. The company is very very incompetent.
Insurer: Pumpkin
By: Claire
Just Easy
Having this insurance has put our mind at ease when we do have a problem with our pets. And what I really like that Healthy Paws always send a thoughtful follow up to see how our pet is doing. Well worth the cost.
Insurer: Healthy Paws
By: Serge
The customer service representative was…
The customer service representative was excellent and answered all my questions. She even advised me of some things I was not aware of. However, the hold time was not satisfactory and I had to leave so I left my number for a callback.
Insurer: ASPCA
By: Stacy Blom
Claim reviews
Hartville has always been kind about my fur baby and very diligent with claims. I recommend Hartville to anyone!
Insurer: Hartville
By: Susie
Whole process to onboard and the…
Whole process to onboard and the simplicity of setting up - all outside of what i feel is a very good reasonable cost for it all..
Insurer: Spot
By: New to Jawzercise
Great Pet Insurance
Easy to use, great coverage snd fast reimbursement!!
Insurer: MetLife
By: Annette
Embrace is so easy to use for claims
Embrace is so easy to use for claims. I had surgery for my cat and the check was here within two weeks of surgery. I had to call them once on the phone another time and they were great. The website is easy to use and it is good value for the money. Highly recommend
Insurer: Embrace
By: Renee Doubrovsky