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The staff are very helpful and the…
The staff are very helpful and the money was in our account within 2 weeks!! Highly recommend . Our frenchie needed to have a disc removed from his lower lumber . The cost was outrageous. I can’t say enough good about fetchpet! Hopefully my premium doesn’t go sky high!!! They were great
Insurer: Fetch
By: Bonnie Van Durme
"Digitization" I Dont Think So
Wow. I used these guys for years. I thought I'd get a 2nd opinion for renewal from an Insurance Broker and found Sonnets inclusive policy was underinsuring my home 4-fold. No1- They state you are insured whatever the value but a Broker has informed me that they "must" calculate a home rebuild value to obtain a quote. and Digging deeper and looking at Earthquake cover we found further evidence that equated to a massively underinsured home. PHEW. Furthermore, my CC expiry needed renewing and they insisted they had written to me DIRECTLY to inform me - to my OLD Home they "used" to Insure. They hadn't updated their files to my new address and blamed me - Current clients beware. ALL your correspondence goes to your old address when you move! No2. I updated my CC on my online profile whilst my home was insured and subsequently received an email stating they had cancelled my insurance. No3. Once again notifying me by recorded mail to my OLD insured Address. Be very careful you have an actual "rebuild value" from these guys. Im so pleased I found out now. Sonnets complete ignorance and inability to admit they had made a mistake to my detriment made me super unhappy. I will be taking my two policies elsewhere. I hope people read this carefully. I am a Businessman myself and can honestly say these guys in their own words are "Digitized" Nothing outside of the parameters of "Digitization" in their opinion is the norm. How Sad and how Scary. CAVEAT EMPTOR. You responded for the purpose of the Public to believe you care. You offered No Way to resolve the situation. You cancelled my Insurance and have left me in a predicament whereby I have an apparent cancelled policy due to client issue, when in fact you cancelled due to your negligence and lack of systems. I updated my Credit Card while insured - twice - you sent a recorded letter to my previous home you insured two years ago. Stop hiding behind your slogan of "Digitisation. We are Human, and the future is NOW.
Insurer: Sonnet
By: Stuart Sambell
Company was quick to respond to claim…
Company was quick to respond to claim and kept you updated on a regular basis and if they needed more Documentation they would notify you immediately
Insurer: Fetch
By: Louis Gomez
Definitely recommend
The process to submit claims is very quick and easy. Payment is prompt. Their customer service is so friendly and helpful.
Insurer: Fetch Canada
By: Jenn B.
approved and disbursed our claim easily…
approved and disbursed our claim easily and didn't take too long to get it deposited
Insurer: Fetch Canada
By: Thien Nguyen
Service
Quick turn around with money direct deposited.
Insurer: Fetch Canada
By: Barry
Great Customer service and easy reimbursement
Fetch has great customer service and it's always an easy process to get reimbursed for claims. I've never had any issues.
Insurer: Fetch
By: DANA BIGGERS
When I have a claim it is handled right…
When I have a claim it is handled right away. Very pleased to have Fetch Pet Insurance for my dog. I would highly recommend them.
Insurer: Fetch
By: Elizabeth Fabrico
There is no way to reach a PERSON to speak to
There is no way to reach a PERSON to speak with. I was asked to submit 'additional information' from my vet which I did. After that I received 2 more messages to submit 'additional information' but my vet said that they don't have any 'additional' information. And that was the last I heard from Fetch Pet Insurance. No denial, no reason - just silence. Update: I was finally contacted by a real Person - she was helpful and explained what I still needed to submit. Now I know and hopefully in the future things will go more smoothly. I will change my review from 2 stars to 4 stars. I am not impressed and am considering to discontinue this insurance.
Insurer: Fetch
By: Annie
Very easy to submit claim.
Very easy to submit claim. Paid fast
Insurer: Fetch
By: Suzanne Fitzsimmons