219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Absolute disgrace
Absolute disgrace of a customer experience. Their website went down so you couldn't update your payment options. Even sent me an email stating they were "aware of the problem" but had no other option to take payment! Then they cancel my home policy and refuse to reinstate it once their website comes back online. Reported to BBB, and will be joining whatever actions I can take against them. Never been treated so poorly by a company in my life.
Insurer: Sonnet
By: James P.
UNHAPPY customer
I have been extremely frustrated with my Embrace experience. I sent them my pets medical histories in December 2022 and they confirmed via email they had been received; however, upon subjecting claims for both of my dogs between February and April, they put my claims on hold after 30+ days due to not having pre policy medical records. When I inquired about the discrepancy between the confirmation email I received in December versus the new communication, all I got was the run around. I was charged interest on my credit card twice because of the delay in process. They also provided a fax and email address for claims documents to be sent and upon faxing, they stated nothing had been received. At the end of these policy periods, I will definitely NOT be renewing with Embrace. It has been such a headache and so frustrating!
Insurer: Embrace
By: Dakota White
Actually I haven't needed to use this…
Actually I haven't needed to use this insurance but it's great to know if any of our "babies" need medical treatment I can afford to have them treated.
Insurer: Figo
By: Gary Bain
Recommended by a neighbor
Recommended by a neighbor. Customer service was helpful and informative. Great pricing.
Insurer: ManyPets
By: Karen
Pumpkin was great at handling my claim…
Pumpkin was great at handling my claim quickly.
Insurer: Pumpkin
By: Rick R.
huge waste of money, they will do anything to deny
paid into this plan for over 2 years and they gave us 5 different excuses why they couldn't cover my pets dental issue. i went through the policy and records of my pet with my vet before treatment and they assessed it should've been covered. for almost 2 months they went back and forth with us, each time giving a new and incorrect reason not to cover it (total of 5 different reasons which we would prove wrong and they would change the reason). customer service insisted at calling at a time when we are asleep (night shifts) and they immediately started the call being condescending and extremely rude. i’ve never had an experience this terrible & we are cancelling. huge waste of money and they will fight you for any reason not to cover. edit for their response: we gave you plenty of chances to rectify this situation. i will NOT be subjecting myself to your “customer service” ever again. we also see you tried calling 4 times in ONE morning, once again while we’re sleeping after night shifts, all because we gave you a bad review? where was this energy when we needed the service we paid for? it would take you days/weeks to get back to us during our claim. we have cancelled our plan. edit 2: they still have not stopped trying to contact me to bring me back as a customer but have made 0 attempt to do so on good faith. they have now flagged this review as fake and are trying to have it removed. laughable.
Insurer: Fetch Canada
By: Pocket Puff
Immediately sold my information to spammers
My husband and I started the sign-up process on a Sunday (including entering my email address), but then decided we wanted to do more research before committing. The very next day I started getting spam emails about pet insurance - not just pet-related advertising but actual spam to my personal gmail account. Would never do business with this company now.
Insurer: AKC
By: Mary Revell
Insurance you can count on...
Lemonade is an insurance company that cares and does the right thing! Every time I have a claim it is so easy to do! Agents are always super helpful! Transactions are fast and easy too! Thank you, Lemonade!
Insurer: Lemonade
By: stan
Very easy to file claims. Highly Recommended.
I been with PetsBest for 6+ years. It's very easy to file claims. My dog was recently diagnosed with Cushings and diabetes. I just submit all the invoices online and PetsBest verifies with my vet. My plan doesn't cover annual shots but the claim process was very easy. Less than 2-3 minutes uploading invoices and it was all set. I previously filed for 2-3 ACL surgeries as well and the claim process went without a hitch. When there's a pet emergency/issue, insurance and monetary details are the things you want to think about the least but PetsBest makes it an easy experience.
Insurer: Pets Best
By: Aaron Huynh
Easy way to get great pet insurance.
Easy way to get great pet insurance.
Insurer: Spot
By: Sarah DiGiorgio