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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.

235,927 total


Most selected providers in "November, 2025"

This chart shows the distribution of the most selected pet insurance providers in November, 2025.

Providers with highest rating

Embrace

20,325 reviews

4.9
Healthy Paws

10,780 reviews

4.9
Fetch

27,472 reviews

4.9
Pets Best

14,160 reviews

4.9
Trupanion

63,001 reviews

4.8

Category with most reviews

This chart shows the distribution of review categories.

July 26, 2024

Having pet insurance has helped us multiple times.

Healthy Paws is a wonderful pet insurance company! They have been so easy to work with. Claims are all very easily submitted on the portal through their website. You just upload the itemized invoice and the medical records you receive from your vet. The turnaround time to have check in hand or direct deposit is 10 to 14 days. Your pet will need to have a medical exam around the time you get the insurance. Most (if not all?) pet insurance companies do not cover claims related to pre-existing conditions. But don't let that stop you as they do cover a lot that can happen in an animal's life...Accident, injury, or illness (not involved with pre-existing). Depending which plan you go with is how much the monthly bill will be. You can easily play with the tool on their website to find out what works for you with regards to percentage payout and deductible and the monthly fee. We have been insured with them since we got our two rescue pups, Lainy and Jerry, when they were approximately age 1 and 2. At the start, I think we paid around $85/month combined. They are now 8 and 9 years old, and it is now about $100/month combined. So if you only have one pet, depending what plan you choose, likely your monthly will be somewhere between $30-$60. In 7 years, we have had two major incidents with Jerry as well as several tests to evaluate elevated liver values. Lainy has yet to have a claim. I am so thankful we have had insurance! The first major claim was an accident where he was hit by a car in 2020 and it was a no brainer to take him to emergency as we had insurance. The second major claim was July 2024 where we woke up in the morning, and he suddenly couldn't use his back left leg. By the end of the day, he couldn't use either of his back legs. It was a no brainer! We have insurance and he needs help. We immediately went to emergency. After x-ray, they sent him home with pain pills and a referral to neurology. The next day with no real change, I contacted neurology and they said they only take same-day emergencies and to send them a video of him. Well, they admitted him the same-day. He had an MRI and after discussion of costs (many thousands of dollars) and the plan, he was off to back surgery as he had IVDD, Intervertebral Disk Disease, a disc protruding 50% into his spinal cord. 6 to 8 weeks post-surgery, expectation is 90% recovery with only 10% chance of relapse. Great news! While home recovery has not been easy for me or Jerry, it was well worth it. In these four weeks as I write this, he has returned his ability to walk and go to the bathroom on his own. His tail is wagging and his spirit is strong. We are bonded together stronger than ever. He has a new stroller he loves so we can still go out on long strolls and smell the fresh air and pop out of the stroller to explore on the ground for his mini walks. The length of time allowed for walking will continue to increase. I am so thankful we had insurance as this made our decision to have the surgery a possibility. I highly recommend getting and keeping pet insurance. This makes handling major health events so much easier. Our pets truly do become family and having insurance makes caring for them, especially into their elder years, so much easier. Thank you Healthy Paws!

Insurer: Healthy Paws

By: Lisa

Useful
July 26, 2024

Easy to file claims. Great company

We have a small dog that we have insured with Pets Best for several years. It is very easy to file claims. The explanation of benefits is easy to understand. The cost is reasonable and the increases each year make sense with her increasing age. When I called to speak to an agent he was easy to understand, professional and very helpful. I recommend them highly.

Insurer: Pets Best

By: Elaine

Useful
July 26, 2024

Great insurance

I’ve been using this insurance for 3 years and I’m VERY happy with the service. Easy claim process, quick reimbursement, many options for plans and coverage, clear information, good communication. Highly recommend.

Insurer: ASPCA

By: Elizabeth

Useful
Verified July 26, 2024

Great Coverage

Fast response time of reimbursement and ease of submitting claims.

Insurer: Spot

By: CHEY H

July 26, 2024

Insurance worth it

My 15 year old cat has had his shares of emergencies. The last emergency he had was pancreatitis. We were out a few thousand dollars. Metlife came to our rescue and reimbursed 90% of the claim. Also, they reimburse me for his medications for chronic conditions such as arthritis and inflammatory bowel disease. I've had insurance on him for many years and I would never do without it. Metlife insurance has been a good choice for me.

Insurer: MetLife

By: Christin

Useful
Latest 1 comments
Posted: | By: Kirk

These fake 5 star reviews are rediculous

July 26, 2024

My premiums have gone up 2 times in…

My premiums have gone up 2 times in less than 6 months! I have never had a claim. I have 3 dogs so the cost is high now with these increases I don't think I can afford it anymore. I have already changed my package to one with a higher deductible 3 years ago to lower the premium. I don't understand these big increases.

Insurer: Trupanion Canada

By: Michelle walker

July 26, 2024

My pet passed away

My pet passed away. It is impossible to figure out how to cancel the insurance from their website. I will have to call them. I think this is unethical.

Insurer: ASPCA

By: Cheryl C.

July 26, 2024

New Puppy Owner Worries

I just got a puppy and was super nervous about what company to go with. I checked with a couple of places, but Embrace took the time to explain everything, and I felt comfortable and knowledgeable after the call. They also beat prices from all other companies I checked. I highly recommend them!

Insurer: Embrace

By: Jarrett Reeder

Verified July 26, 2024

Quick and easy claim to submit claim

Quick and easy claim to submit claim. Quick and accurate payment, deposit hit my account the next day!

Insurer: Fetch

By: Dawn Horner Matthews

July 26, 2024

The representative tried to be frank…

The representative tried to be frank about the increasing cost of services and premiums, but I didn't find his comments sensitive or understanding to my situation.

Insurer: Embrace

By: la hudg

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