224,430+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,430 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Final result was appreciated, but overall lack of communication hurt
I appreciated the outcome of a recent claim, but I was disappointed by the lack of clear communication regarding the necessary documents for the vet to process it. When I initially submitted the claim, it was closed due to missing documents. I was never informed about the specific documents required by the vet to complete the claim. After resubmitting the claim with the provided documents, I had to repeatedly call the customer service to inquire about the remaining requirements. It took over a month and a half to finalize the claim, which could have been avoided if the adjuster had communicated the necessary documents clearly from the beginning.
Insurer: Pets Best
By: Mike Mihalek
My cat Lucy has a neurological…
My cat Lucy has a neurological disorder, she has many appointments and medication changes. Have Metlife makes it possible to continue her care. She is apart of our family and want to support her quality of life.
Insurer: MetLife
By: customer
The claim was very easy and they…
The claim was very easy and they deposited the money sooner than later
Insurer: Fetch
By: Ela
Easy to use but don’t understand why my…
Easy to use but don’t understand why my rate keeps going up when I’m not even near the cap
Insurer: MetLife
By: Carla
Efficient Claim Processing
Fast, reliable, claim processing service and good customer service with fast and secure payment.
Insurer: MetLife
By: Happy Customer
Very easy
Very easy! Uploaded my itemized invoice and they sent zelle 1 day later. So fast n easy
Insurer: MetLife
By: Steve B
Quick and painless claims process
Quick and painless claims process. Couldn’t ask for a more efficient claims process
Insurer: MetLife
By: Sherri
First time I filed via USPS
I had difficulty uploading the soap notes,(my issue) so sent everything through USPS - I received acknowledgement when received and within only a few days, the benefit was deposited in my account.
Insurer: MetLife
By: Kate Larson
Easy to upload documents and…
Easy to upload documents and re-imbursement was fast.
Insurer: MetLife
By: customer
Prompt payment
Prompt payment. Years long relationship.
Insurer: Trupanion
By: Despina