217,980+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor customer care support.
They clearly don’t care about their customers. When I email, they tell me to call. When I call, they push me back to email. It’s just a pointless runaround instead of actually helping.
Insurer: Sonnet
By: Tejeshwar Singh
Extended periods of time to get claims…
Extended periods of time to get claims covered. I have at times had claims up to three months not be closed out or paid out. I frequently need to call multiple times about the same issue and takes weeks for any resolution.
Insurer: Healthy Paws
By: Libby
I was pleased to get $90 back on a…
I was pleased to get $90 back on a wellness exam. This helped cover all vaccines and his check up.
Insurer: Spot
By: Cynthia
I have been looking and comparing…
I have been looking and comparing plans. I was happy to be able to choose what coverage I wanted.
Insurer: Nationwide
By: Deborah Deal
Initial sign up
Honestly I am just signing up so far it has met what I initially anticipated. I will know more after having used it. Signing up was very easy.
Insurer: MetLife
By: Debra Williams
Nationwide cancelled our pet's policy and now my epileptic dog can not be covered
Nationwide cancelled our pet's policy and did not provide clear methods of paying for the new policy they enrolled my pet in. The whole situation was confusing and difficult to understand. While they say they enrolled my pet in the new policy, when I logged into their website there was no way to make a payment on this new policy. When I called to inquire about making a payment, they informed me that 30 days had passed at the renewal of the new policy and that I would no longer be eligible to continue our pet's policy, meaning all of his prior conditions would not be covered. Our dog is epileptic, so this was shocking to hear as I had made on-time payments for years. I'm devastated and disgusted. Their website is so awful and difficult to navigate, and they use antiquated snail mail methods to communicate. There were no payment reminders. There's no way to sign up for auto payments. So you have to set a reminder on your calendar to log into their sh*tty website to make a payment, and that's IF their website works. Your alternative is to call and sit on hold for customer service, and you'll wait for 20 minutes just to be told nothing valuable. When I talked to customer service, there was little to no sympathy and zero flexibility in allowing me to make a payment. Now we will have to live with our dog potentially getting sick or needing to go to the hospital for epilepsy and not having any coverage at all. Does it seem worth it? I don't think so. There are hundred other pet insurance companies out there, I'm sure there's at least one that's better. I'm going to try Lemonade.
Insurer: Nationwide
By: Angie Kang
This has been one of the most… Frustrating experiences
This has been one of the most frustrating insurance experiences I’ve ever had. What should be a straightforward claim has turned into an endless cycle of document requests with no clear explanation of why each additional record is needed. It feels like the process is designed to delay decisions rather than actually evaluate claims fairly. Every time something is submitted, another request follows. There’s no transparency, no clear timeline, and no sense that the customer is being supported. When you’re dealing with your pet’s health, the last thing you need is added stress from an insurance company that makes the process this difficult. Very disappointing experience overall.
Insurer: Pumpkin
By: Nicholas Tannous