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Filing the claim was easy and the…
Filing the claim was easy and the communication from SPOT was timely and clear. The claim was processed in a short period of time and the check deposited in my bank account. I highly recommend SPOT Pet Insurance.
Insurer: Spot
By: Norma Hernandez
Filing the claim was so easy!
Filing the claim was so easy and it was handled expeditiously and to my satisfaction.
Insurer: Embrace
By: Eileen Stensrud
The web site is very user friendly
The web site is very user friendly - unlike so many others! Submitting a claim was so easy. I really appreciate that!
Insurer: Embrace
By: Joanna
Being honest
Being honest, I thought the insurance would have covered more. We struggled with our dog as he as a very bad reaction to vaccine shots. We paid the bill upfront and were hopeful we would get it returned for what we pay for insurance. I guess we were lucky he was not in hospital for more than 8 hours.
Insurer: Embrace
By: Mary Grace Mascorro
Everything is pre existing
Cancelled the policy after one claim filed. We got the policy for our 9 month old pup. Lucky we had to file a claim in second month and found out that they will claim everything as "pre existing" Example: our pup sneezed in May, normal for dogs. In July he had allergies and we went to the vet for his cold and sneezing. We filed a claim, embrace tells us sneezing is pre existing and will not be covered until the dog is sneezing free for 12 months. in essence I will pay you 12 months or more for nothing. Sneezing is a symptom not a condition. Dogs can sneeze for multiple reasons. Later they sent me a longggg list that in essence says everything is "pre existing" Cancelled them on the spot. Save your money don't fall for their scam.
Insurer: Embrace
By: Ntweat N
Customer service is very helpful
Customer service is very helpful. With the wellness exam plan I was reimbursed very quickly for vaccinations, so far I love the plan.
Insurer: Figo
By: Jennifer
My dog was in critical condition for…
My dog was in critical condition for three days and now needs to be watched carefully for any ongoing issues. I was grateful that Fetch assessed the medical records provided and paid promptly without any further question. I appreciate the quick and easy method for submitting the claim via image capture. A good customer focused experience. Thank you.
Insurer: Fetch
By: Teresa Schoch
Approved claim, confusing communications
The claim was ultimately approved, and there were multiple communications throughout the process, which I appreciate. But some of the communications left us confused about our coverage and how filing a claim could affect future coverage.
Insurer: Embrace
By: James Matthews
Excellent customer service.
Excellent customer service.
Insurer: Spot
By: Darlene Bradish
Claims take wayyy too long
Claims take wayyy too long, hold times wayyy too long, should have paid a little extra and stuck with trupanion. You get what you pay for....
Insurer: Embrace
By: Kristen