222,670+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims take too long to process
Typically takes more than one month to process a claim which seems unreasonable to me. When I signed up for Pets Best there were assurances and reviews that said claims were processed quickly. I don't consider 6-8 weeks quickly! Now that I understand the app and have it on my phone, it is easy to file a claim but it took me several trys and a few claims later to learn how to do it.
Insurer: Pets Best
By: Joe Amico
Poor coverage/reimbursement
I have paid insurance continually upon getting my dog Lilly in October. She was healthy but underweight, a rescue. She had a well Dog exam. Then she got a neck injury. I am still dealing with this, she is on medication I pay for. I have only been paid 47.00 after my deductible. Then you said you wont cover her leg injury.
Insurer: Fetch
By: Carla Anderson
Fair prices
Fair prices, excellent customer service, and very easy to interact with !!
Insurer: Sonnet
By: Joseph Cleary
Quick, Helpful, and Caring
Embrace insurance has been wonderful covering the complicated operation and post-operative complications for our dog, Cody. They have been helpful, responsive, and caring in helping navigate the process. I am so glad I have my pet covered by Embrace!
Insurer: Embrace
By: Cathy R
Critical Illness with Speedy Insurance Reimbursement
I recently had a very sick dog that required hospitalization and a very huge bill. Embrace handled all claims in an expedient manner and sent my money sooner than you would expect. Great insurance company. One you can rely on. They live up to their promises and do everything they say they will.
Insurer: Embrace
By: Cheryl Zygmunt
Prompt, clear, and professional
Prompt, thorough, clear and easy-to-understand, transparent. So far I love Spot.
Insurer: Spot
By: Pamela
Quick prompt and efficient
Quick prompt and efficient
Insurer: Sonnet
By: Melissa Freake
They cancelled my policy after 5 years
I have paid on my policy for 5 years for my dog and my daughter's dog. My daughter had to move to CA for work which never seemed to be a problem filing claims for her dog. Earlier this year I called with a question and said my daughters dog was in CA and he had had a couple claims. My dog has never had a claim in those 5 years. They said since my daughter moved that both dogs could not be on the same policy. So they cancelled my dog in March 2023 the second I told them she had to move. I turned in a claim in July 2023 for for labs for slightly elevated liver enzymes that he has before (the vet said don't worry, they were not that high) and since he had to start his waiting period over, after 5 years of paying, ASPCA claim it was a pre-existing condition and will not pay. This is wrong of the company. I will cancel this policy as they just cancelled my dog and erased 5 years of payments and no preexisting conditions, without any claims. Guess there isn't anything I can do, but buyer beware. They will find any excuse not to pay a claim.
Insurer: ASPCA
By: Cindy Brigham