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Being honest
Being honest, I thought the insurance would have covered more. We struggled with our dog as he as a very bad reaction to vaccine shots. We paid the bill upfront and were hopeful we would get it returned for what we pay for insurance. I guess we were lucky he was not in hospital for more than 8 hours.
Insurer: Embrace
By: Mary Grace Mascorro
Everything is pre existing
Cancelled the policy after one claim filed. We got the policy for our 9 month old pup. Lucky we had to file a claim in second month and found out that they will claim everything as "pre existing" Example: our pup sneezed in May, normal for dogs. In July he had allergies and we went to the vet for his cold and sneezing. We filed a claim, embrace tells us sneezing is pre existing and will not be covered until the dog is sneezing free for 12 months. in essence I will pay you 12 months or more for nothing. Sneezing is a symptom not a condition. Dogs can sneeze for multiple reasons. Later they sent me a longggg list that in essence says everything is "pre existing" Cancelled them on the spot. Save your money don't fall for their scam.
Insurer: Embrace
By: Ntweat N
Customer service is very helpful
Customer service is very helpful. With the wellness exam plan I was reimbursed very quickly for vaccinations, so far I love the plan.
Insurer: Figo
By: Jennifer
My dog was in critical condition for…
My dog was in critical condition for three days and now needs to be watched carefully for any ongoing issues. I was grateful that Fetch assessed the medical records provided and paid promptly without any further question. I appreciate the quick and easy method for submitting the claim via image capture. A good customer focused experience. Thank you.
Insurer: Fetch
By: Teresa Schoch
Approved claim, confusing communications
The claim was ultimately approved, and there were multiple communications throughout the process, which I appreciate. But some of the communications left us confused about our coverage and how filing a claim could affect future coverage.
Insurer: Embrace
By: James Matthews
Excellent customer service.
Excellent customer service.
Insurer: Spot
By: Darlene Bradish
Claims take wayyy too long
Claims take wayyy too long, hold times wayyy too long, should have paid a little extra and stuck with trupanion. You get what you pay for....
Insurer: Embrace
By: Kristen
Professional & Sympathetic!
When we got our Boykin Spaniel puppy two years ago, our vet highly recommended pet insurance since this breed is known for eating things they should not. Thankfully, she’s only done that once, but she has had some other unusual things happen that have required our vet’s attention. Afterward, filing a claim with Embrace has been so easy. Their quick response and thorough explanations help to relieve the stress we are feeling at the time. We highly recommend Embrace, for the excellent customer service they provide during the stressful times we all feel when our pets aren’t well!
Insurer: Embrace
By: Sandy Cherry
Fast and Reliable
My Yorkie mix had a terrible stomach issue on a Saturday morning that turned out to be nothing major but still cost over $500. I submitted the bill to Embrace. The process was fast and efficient, and I received the funds directly within about 10 days. Embrace is the best company I've used for my pets' care, and it's a comfort knowing that they are there in case of anything. Thank you!
Insurer: Embrace
By: Angelo Leonardi
I never had insurance for the other…
I never had insurance for the other five dogs previously and decided to get it for the only mine i have now so i really needed help guiding me on how to submit a claim and they helped me
Insurer: Spot
By: Sharon Nagy