222,587+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,587 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They refused to pay a claim even though…
They refused to pay a claim even though I provided a physical for my dog saying he didn’t have a pre existing condition. Yes I missed the fine print saying the physical had to be done within a certain time. I am unable to provide those documents but did provide documents from before the incident. No way he should not have been covered.
Insurer: Embrace
By: Ryan
First claim - smooth as butter
This was the first event in 4 years for my very active Terrier mix. I submitted my claim (online) the day I received my vet bill post-surgery. HealthyPaws was responsive, asked the vet directly for the medical history which was submitted promptly (thank you) and HealthyPaws direct-deposited the expected reimbursement within a couple of days to my bank account. Such peace of mind having this insurance to back up my decisions regarding medical care.
Insurer: Healthy Paws
By: Jan
Cannot log in my account
Cannot log in my account. Says email I am using is invalid.
Insurer: ASPCA
By: Jenny Lopez Camargo
Always loved Metlife, but now they suck!
Last three clans, there were incompetent processors that wouldn’t even process the claim they closed it. I have a claim going on now that I put July 20, 2023 and still waiting for reimbursement and it’s August 23 of 2023. I understand a claim can take up to 30 days but it’s over 30 days.. because when I put the claim in 7/20 incompetent processors obviously did not know how to process anything and kept on saying I exhausted my benefits when I just basically renewed my policy. they will always have an excuse and think that you should not be upset when surgery for a dog is very costly and I’m not made out of money… then call today which they have an option of a Citibank payment, which was never offered to me so even if the claim is approved, I’ll have to wait over a week just to get the money into my account. I’m purely pissed and next year I will be going to another insurance company.. and I see that on this reviews that there are people that had much more claim of reimbursement then I do. But when it comes to my claims, they don’t no how to process it they don’t process it they closed it. I have a whole list where it’s just zeros when I sent the claim in one time and they’re trying to tell me it’s duplicates and they’re giving me the amount which actually was from an expired policy from last year, so that shows you how they don’t know how to process the policy . CEO should know what’s going on in these companies of his branches of Metlife. I don’t think he would be very happy unless he’s in on it they’re taking her time but they take that premium out pretty quickly.
Insurer: MetLife
By: Flora
Easy friendly professional.
Easy friendly professional.
Insurer: ASPCA
By: William Roark
A great company even better with Care Credit
I had the protection of this company's coverage 2020- 2023. They were very good with claims, though you could never speak to claims dept. directly. Filing a claim couldn't be easier. You just snap a photo of your paid invoice, answer. A few simple questions, when, where & what for and submit. They did have a feature that provided a turnaround time frame for a claim each time you filed, but I think that feature disappeared. That was disappointing. My Herbie cat was well cared for due to this insurance company. Even better after I got Care Credit in conjunction with the coverage. Cause the insurance company reimburses you after you submit a paid invoice. With Care Credit, they pay upfront and you can pay them back when the claim is completed by PETS BEST. I would definitely recommend this company in conjunction with Care Credit. It's an awesome way to provide necessary & needed care immediately, without worrying about the costs. Thank you for the coverage & service.
Insurer: Pets Best
By: Clyde
Ease filing claims
Ease filing claims, Timely response and feedback on claim status and no long delays with reimbursement.
Insurer: Fetch
By: Karen Parrish
Would give 0 stars if i could
Was rear ended in feb 2020, sonnet stole my car and held it ransom with a putiful payout offer and told me if i want my car back i need to cancel my claim and pay thousands, took my rental back after 11 days(says 30 day im my policy), customer service is virtually non existent. they dont care about you or your car, would give 0 stars if i could!
Insurer: Sonnet
By: Scott Noonan
policy options
I liked the policy options. I just liked the program better than others that were suggested.
Insurer: ASPCA
By: diane krol
Very easy to understand the coverage…
Very easy to understand the coverage and the cost is affordable.
Insurer: ASPCA
By: Raymond Campbell