219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Terrible customer service experience and financially devastated
Terrible customer service experience. Unable to answer my question and I had to repeat my question multiple times to get them to even acknowledge what I was asking. They were purposefully evasive about the cancellation fee and how much I would be paying monthly between now and my move. I have now just learned that I will not be refunded any money at all until my move and this has financially devastated me this month - I have no idea how I'm going to pay for gas to get to work now.
Insurer: Sonnet
By: Jessica Duncan
Spot Pet Insurance
I bam very happy with Spot and will continue to use their services.
Insurer: Spot
By: Donna
Great when unexpected treatment arises.
I've had VPI (now Nationwide) for well over 20 years on all my dogs. Thankfully, because of insurance I am able to afford unexpected treatments over the years. Wouldn't be without Pet Insurance.
Insurer: Nationwide
By: Tim
I have just signed up
I have just signed up It was an easy process and the insurance is very affordable
Insurer: Spot
By: LaDonna
Brachycephalic Surgery
I have a dog that required brachycephalic surgery. I used the chat option in the app to ask question before hand about coverage on what was covered and what wasn’t. They were extremely helpful each and every time. I submitted my claim and it was approved in full and my reimbursement was in my account 9 days later. My dog is only 9 months old, so I haven’t had insurance for very long. A lot of people laughed at me for having pet insurance and I am happy to say I was the one laughing at them in the end. So, Thank You Fetch! My entire experience so far has been fantastic.
Insurer: Fetch
By: Kristy
Extremely satisfied customer!
I adopted a puppy and purchased Embrace pet insurance in Jan '23. From Apr 5th through May 9th, I submitted 3 claims, May 9th being surgery. On May 11th, all payments were deposited into my checking account! It took a little while to get the 1st claim going as they had to go through verifications and history with my vet. I was being kept informed of the progress throughout the process. I was quite shocked and impressed that I was reimbursed for the surgery 2 days after it was performed! Their telephone customer service is phenomenal as is their update communication via email and portal. Thank you Embrace !! Like Share
Insurer: Embrace
By: ginger
Easy to start but a headache to submit a claim
Picking the plan was easy and I really liked how they showed how much everything would be so you can pick the best coverage. What I don’t like is submitting a claim. I’ve been trying to submit my claim for 3 days now and it won’t load.
Insurer: Spot
By: Ann
Great Experience
I've unfortunately have had to file a few claims this year, but each time the process is extremely simple and relatively quick. I upload my documents and I have resolution within 7 business days. Their customer service when enrolling was absolutely top-notch, very warm and knowledgeable. They answered all my questions and the policy I received was very clear and thorough. However, I've haven't had to use their customer service for any issues yet. So far, really great experience.
Insurer: MetLife
By: Jennifer
Well done
Took a little longer than expected to process but they sent a nice note apologizing for the delay and everything was taken care in a timely manner.
Insurer: Pets Best
By: Edgar Whitener