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Extremely disappointed with this…
Extremely disappointed with this company. I was told I would get reimbursed within 7 days. They are trying everything they can to not pay me back. It’s been over a month now since my claims were filed. I wasn’t provided with any updates on my claims. PSA: THEY DO NOT COVER PREVENTATIVE MEDICATION. (Flee and tick medication even though it is a prescription). That would have been nice to know. Embrace does not provide any updates for me. They keep telling me “we reached out to your vet for more information.” I called my vet and they said Embrace never called or emailed them. THIS COMPANY IS A SCAM. I WILL be switching at the end of the year. Terrible.
Insurer: Embrace
By: Maggi Mallon
Submitting my dogs reimbursement claim…
Submitting my dogs reimbursement claim was super easy and hassle free. The response time was good and the company reimbursed approximately.
Insurer: ASPCA
By: Gaberiella Hirschmann
Excellent customer service
Marylène was my contact at Trupanion, she explained everything very clear. I opted for Trupanion as it was a better deal than the other Pet Insurance Companies. Thank you Marylène for the excellent service.
Insurer: Trupanion Canada
By: SUZANNE TREPANIER
dispute
I signed up for insurance on the 2nd, was charged on the 9th. Went to my first vet visit on the 25th and was told I would not be reimbursed because it was within my 15 day waiting period. The day I signed up was 23 days before that visit, and the day I was charged was 17 days before the visit. Both of those should be after my 15 day waiting period. It sounds like I am getting scammed and you are refusing to pay me back. I have called twice to ask and customer service says they can't see enough on their end so they don't know what to tell me.
Insurer: Fetch
By: Adam Perkins
I love the insurance
I love the insurance. No hassle at all. Definitely will recommend!!
Insurer: Spot
By: Yelena Matoussevitch
Absolute failure on all levels - DO NOT use this insurance company
I wish I had contacted the BBB and read their reviews before signing up with Pets Best. They are awful. I have had one simple claim in the past year since starting this policy. I was told when I signed up that claims are processed within 15 days. After 30 days for this claim, I started calling and was told that it is actually 42 days. No one could tell me if/when my claim would be processed. Every phone call to customer service involved 30 minutes + on hold. Customer service reps know nothing and are not helpful whatsoever. After repeated phone calls with no resolution and no end in sight, I opened a case with the BBB. Several days after that I received a letter from Pets Best letting me know my rates are increasing 45% at renewal next month. When I signed up I was told to set up direct deposit so claims would get paid out in 1-2 days. I did that, yet my payment took a week. I cancelled my policy the day my reimbursement hit my checking account. This is a horrible company and I am shocked they are still in business. Do not use this company! I will be sure to spread the word.
Insurer: Pets Best
By: Sue
Trupanion is totally worth the cost of peace of mind.
After paying out thousands for pet care we finally decided that pet insurance was the way to go. Our Chihuahua is 16 and in really good health but on Sunday I knew there was something seriously wrong. She couldn’t urinate. Never even had a urinary tract infection that we were aware of. Rushed her to the animal emergency hospital where they confirmed that she had stones blocking her bladder. Estimate for care and surgery $10,000-$13,000. I knew we had Trupanion and didn’t think twice about how we were going to afford treating her. We paid our deductible and Trupanion paid the rest directly to the animal hospital. Otherwise, we would have to had close to $10,000 that day to treat her. None of us think this would happen to us but I witnessed other pet parents trying to pay their bill with multiple credit cards and debit cards that day. We made a very wise decision to get pet insurance and to pick Trupanion.
Insurer: Trupanion
By: Sally
Beware of policy wording - read fine print
This company has very misleading advertising. They claim to cover 90% of the bill but they don't cover taxes or exam fees! Where I am taxes are 13% which means they cover 77% at best. They claim to not raise premiums based on age but it's clear from reviews you can expect a 50-100% increase when the dog is a few years old. (I feel they rely on cost sunk fallacy.) They don't cover dental extractions if your dog is a heavy chewers or doesn't get frequent cleanings. The deductible is per illness so if your dog starts vomitting after an emergency vet visit you will still be on the hook for the deductible again. Cancelling wasn't too much of a hassle. I cancelled almost immediately after signing up. Hopefully it gets processed quickly.
Insurer: Trupanion Canada
By: Nicole
Claims processing
The worst of all I've worked with over the years. Claims submitted accurately and completely take weeks for any attention and then never communicating if any additional proof needed. Don't believe their 5-10 day processing nonsense. Like clockwork your premium payments are addressed though. They should put that kind of focus on reimbursing their clients
Insurer: MetLife
By: Reese
Very pleased and very happy!
I was very, very pleased with my experience with Embrace Pet Insurance. I mailed in two claims for the very first time and was pleased with the reimbursement payment that I received for my kitty's vet bill. It was also an very quick response. Good job Embrace! I am very happy.
Insurer: Embrace
By: Linda