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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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First time submitting a claim
First time submitting a claim. Found process easy to use and complete
Insurer: Embrace
By: Ed
I would say this is the worst kind of pet insurance.
I would say this is the worst kind of insurance. There are hidden prices all the way. They jacked up our price very high after registration. We received mixed information and there is no transparency. We took the maximum benefit, but still, after a month, the insurance claim did not go through. Our dog losing his baby teeth was considered as pre- existing condition. I would never recommend Embrace.
Insurer: Embrace
By: Julie
Claims process quick, intuitive and efficient.
Have had to utilize the claims on several occasions and each time, the claims process is always quick, intuitive and efficient.
Insurer: Embrace
By: dtaj
Paid the claim but slow and incomplete
Paid the claim but slow and incomplete. Missed some reimbursements that were due and hard to get answers on when the claim would be paid. Also confusing how to submit multiple receipts related to same issue.
Insurer: Pets Best
By: Consumer
Super easy to file and fast processing
Super easy to file and fast processing
Insurer: Pets Best
By: eve b.
I thought this was a good insurance…
I thought this was a good insurance company, but now that my dog has cancer, they are taking literally *months* to process significant claims for payment—still haven’t received anything or any indication when they will actually pay.
Insurer: Pets Best
By: L. Smith
Agent was helpful and friendly!
Agent was helpful and friendly!
Insurer: Spot
By: Blair Bodie
Prompt and informative
Prompt and informative
Insurer: Spot
By: Casey Buller
The rate increases are out of control
The rate increases are out of control, mine went up from $60 to nearly $180 in the two years with 0 claims.
Insurer: Trupanion
By: Marcus Newton
Pets Best has been so great at paying claims!
Pets Best has been so great at paying for our expenses! They are so easy to work with. Highly recommend!
Insurer: Pets Best
By: Nicole Stutte