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USAA discount scam and find ways to refuse coverage
As a USAA member I joined Embrace due to the discount. I paid $38 a month for a 1 yr old Yorkie. Now that she’s 2, the price increased to $53!!! In the past year I tried to make one claim, for kennel cough which was rampant. I was denied and told I had to wait a year for her to be cough free!?!? I had taken her to get her shots 3 days prior to my vet visit and noticed a lump on her butt. I ask the vet if it was because of her shots and she said probably. I declined aspirating it unless it didn’t go away. Embrace then said they would not cover any lumps, bumps, or cancer until I had it aspirated. It went away. What am I to test? The vet also told me to brush her teeth better because she has a bit of tartar on her tooth. Embrace said they wouldn’t cover any dental stuff until I had her in for a complete cleaning! I never even made any claims for lumps, bumps, cancer or teeth issues…but it’s like they find a way to block paying for anything in the future! And my rates increased!!! Their website doesn’t work half the time. Terrible customer service. I hope USAA sees this and drops them!!
Insurer: Embrace
By: Rose Bielec
Delayed processing of first claim…
Delayed processing of first claim submission - not a great impression.
Insurer: Fetch Canada
By: Kat
Pets Best was helpful in processing my claimmy…
Pets Best was helpful in processing my claim when my sweet boy passed. It covered a lot of the testing and they were proactive in reimbursing me for the months I had paid after his passing. It was very helpful for them to handle this when I didn't think to. It's been hard missing my pup and the whole process was seamless.
Insurer: Pets Best
By: Aline Venturin
Simple to submit claim
Simple to submit claim, response is prompt and when I contact you about something always are courteous and helpful.
Insurer: Embrace
By: beckyldodgeyahoo.com
Unresponsive customer service
Unfortunately, this is my first call to Embrace since we started the service for our two dogs last month. Called with question about recent charges to our account. The representative said she would have to investigate further and promised to call back later. It’s been two days and I haven’t had a response from Embrace yet. Bad customer service.
Insurer: Embrace
By: M. Payne
Easy to submit claim and nice peeps to…
Easy to submit claim and nice peeps to speak to.
Insurer: Embrace
By: Lorraine Finkelstein
pet insurance through Embrace…
We've had pet insurance through Embrace for a couple of years, and unfortunately, we've had to make a couple of claims. There were no surprises or disappointments with them refusing claims. I'm not sure we could have afforded the surgery for my boxer's "knee" if we hadn't had insurance. Would definitely recommend to anyone with pets.
Insurer: Embrace
By: Kevin Nesbit
Excellent Product for a Pup with Chronic Illness
We signed our Goldendoodle, Emerson, up for Healthy Paws Insurance when we brought him home as a puppy four years ago, and we are beyond happy that we did. When he was about 2.5 years old, Emerson suffered severe acute gastrointestinal distress and was subsequently diagnosed with irritable bowel disease (IBD). This has resulted in multiple hospitalizations as well as expensive diagnostic procedures, which have collectively cost in excess of $20K. The Healthy Paws team has stood by Emerson the entire time, covering virtually all expenses (aside from our deductible). This has allowed us to give our boy the care and love he needs without any worry about the financial consequences of his illness. Moreover, all claims (including very large ones) have been processed in a matter of days. We're very grateful for the team at Healthy Paws and cannot recommend them enough!
Insurer: Healthy Paws
By: Brian Bierig
Easy to submit claims for covered…
Easy to submit claims for covered services and wellness / grooming needs.
Insurer: Embrace
By: Jim S