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Easy to navigate the claim.
Easy to navigate the claim.
Insurer: Embrace
By: Michael Vining
Great customer service .thank you fur…
Great customer service .thank you fur responding in a Timely manner
Insurer: Embrace
By: Meghan Doyle
Questions Answered …
I had a few quesrions regarding a claim. Crystal was able to explain what was happening. Crystal was polite , helpful and profezsional. Claims pricess is straightfirward
Insurer: Embrace
By: Gregory Lamb
Great Customer Service
I would have rated 4.8 if possible only because I had to call to find out why my claim was taking so long to be approved since I had done a pre-approval....BUT, I am more than satisfied with everything else. When I have called the customer service has been outstanding. First time I called I was told how to submit for a pre-approval (the vet had given me different options on how to procedure and money was an issue and of course I wanted to do what was best for Nikki). The pre-approval process was quick and easy and made it much easier to decide on the best route of care. The second call was due to it having been over 2 weeks since submitting the claim without any word back plus at Nikki's follow up visit a problem was found that had to be addressed and I was unsure how to submit a claim for it since it was part of the first claim. She was great, told me exactly what to do and also expedited both claims. I got word back of approval and payment the same day.
Insurer: Fetch
By: Betty
Easy to submit claims and quick…
Easy to submit claims and quick response for reimbursement.
Insurer: Spot
By: Karin
Everything that was submitted all year…
Everything that was submitted all year long was denied and excluded from then on as pre-existing. However, nothing ever happened before our first policy. They are masters of twisting what the doctor's note says into something not accurate anything to get out of any reimbursements. So not covering Sickness, injury, or repercussions of tick bites, I could go on but I trusted USAA with the pet insurance company but no longer. Very sad to let us down like this. So 2 years we have paid for the best policy and the most expensive but not one reimbursement, but now everything is excluded and I won't even be able to get these things covered in the future such as the injury/accident is being called a genetic issue even with the prior exams that there is no genetic issues. Just additional information our vets has reviewed your response emails and is also appalled by the twisting of her notes and your company inferring the puppy had pre existing issues so you could deny the claims. So your response here of quoting the policy is not accurate of what you did to all the claims submitted.
Insurer: Embrace
By: ck small
Fabulous Customer Service
The customer service is FANTASTIC and I could not be happier with the policy I ended up with
Insurer: Pumpkin
By: Ali Lash
Overall satisfied with the experience
Monthly cost for my pet’s insurance is reasonable, reimbursement for wellness procedures (vaccines, etc.) needs to reflect the current inflationary costs, and the app claim form is easy enough. My very first claim for a wellness visit was a hassle. Had to call and speak with a representative to get it sorted out. Disappointing, but since then my other two claims for wellness items has been hassle free. Processing and reimbursement for my last two claims has been fast and hassle free. Explanation of benefits paid is for all purposes is essentially nonexistent. Really explains nothing. Needs to be more explicit. Overall so far not a bad experience, but there is room for improvement. My daughter has a brand name pet insurance competitor and she pays almost twice the cost. They may provide coverage for more items and reimbursement are slightly higher, but every claim is a hassle. So in comparison I can’t complain too much, as Spot hasn’t been too bad.
Insurer: Spot
By: Anthony
Easy to use and very friendly and…
Easy to use and very friendly and helpful. Claims are a breeze
Insurer: Embrace
By: Lauri Aucoin
Always helpful with any questions!
Always helpful with any questions!
Insurer: Embrace
By: dawnmarie baisden