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We have been with Fetch for year more yrs than i can count. I believe since about 2009.s
We have been with Fetch for years. And we have insured each fur baby we have had with your company. Fetch (gopetplan), has ALWAYS been the for us. In 2017 our Copper was diagnosed with a mottled spleen(hemangiosarcoma), he needed an emergency surgery. Fetch was right there for us processing claims Very quickly. I worked alot with Angie at the time. She always made thing simple and smooth. Unfortunately in March of 2018 we lost our Beautiful Bandit to the same (hemangiosarcoma), it was devastating! When we took him to the specialist, when he jumped out of the car he blew BOTH ACL's. Fetch was right there for us and Angie even helped in locating a company that made custom braces. Bandit had no time for surgery bc he was fighting cancer. On March 21st we lost him when his spleen ruptured. And if that wasn't enough heartache on May 6th 2018 (just 5 weeks later we lost our beautiful Logan when his HEART ruptured. Yes AGAIN to (hemangiosarcoma). Needless to say all of this heartache and stress were awful. But Fetch, with Angie, right there for us, she made things as easy as possible. Even going as far as sending reimbursement checks 2nd day priority.. Fast forward to 2019 and Copper was diagnosed with Interstitial Cancer. We took him to Marqueen in Roseville Ca. They have an entire team of Dr.s. From Emergency vet services to oncology. Fetch NEVER let us down covering Copper and his 2 yr battle with cancer. Again, we NEVER had a claim questioned or not paid. We lost our heart boy on Valentines day 2021.. We now have 2 fur kids at the moment and, Again, you guys are always there. I spoke to Naomi yesterday when there was a question about the invoice. She has picked up where Angie left off taking care of the issue ASAP. I will be asking for her if i ever need to call for an issue. She was kind, considerate, very helpful and Very empathetic. Apparently another VERY GOOD team at Fetch. The only negative i feel i need to comment on is the time it takes to process a claim now. Its quite a bit longer. But that has nothing to do with Naomi and her team. That would be the teams that actually process the claims. In closing please let me say I recommend your Company to anyone who asks, and I always give your company a 10.... By the way, another great feature is direct deposits of claims. That is Amazing and another step that REALLY helps out the pet parents. So Thank you Naomi and your team. Thank you Fetch for always being there when us pet parents need you the most. We will continue our partnership with you and Im sure you have several others that we have referred to you. Thank you and I pray everyone has a blessed week. Any questions feel free to reach out. 209-324-9719.
Insurer: Fetch
By: SteveSheila Shull
Only initial enrollment
Only initial enrollment, but great help understanding plans and what I would need for my two dogs.
Insurer: Trupanion
By: Dan
My only gripe is the cost
My only gripe is the cost. As your pet ages, the cost skyrockets. I have two senior dogs. Claims are frequent. Claims process is simple, online. Claims processed fast and have never had an issue with coverage.
Insurer: Embrace
By: Daniel Burstiner
Easy to work with
We’ve been with Pets Best for 3 years and had to file claims for the first time this year. My 13 year old doodle had two surgeries and then five months later he crossed the rainbow bridge. It was the easiest experience to file the claim and we were reimbursed quickly. When we filed for euthanasia, they automatically updated my policy to remove my dog. Highly recommend and we’ll continue using them for our second dog.
Insurer: Pets Best
By: SD
It was super easy to submit my claim.
It was super easy to submit my claim.
Insurer: Spot
By: Tracy Hopkins Narburgh
Great company to deal with!!
Great company to deal with!!
Insurer: Pumpkin
By: customer
12 year customer
I have had Embrace Pet Insurance for approximately 12 years. I just cancelled the policy because my dogs are now 12-13 years old (approximately in age due to they were both rescues), and the price is just too much for senior citizens to afford. My dogs have lived a wonderful life with us, one that they never would had they not been rescued by a loving family. I had to cancel the insurance because I could no longer afford the accident and wellness policy for two older dogs.
Insurer: Embrace
By: Joan Sitler Welte
Great Customer service
The rep who helped me was extremely patient and kind. Got me to a place where my coverage is exactly what I needed and reasonably priced.
Insurer: Embrace
By: Jenni Jaimez
Excellent customer service
Excellent customer service! The representative was knowledgeable, professional and able to answer my questions quickly and efficiently.
Insurer: Spot
By: S. Strom
My experience with Pet's Best was what…I have expected for the most part
My experience with Pet's Best was what I expected in most ways after experiencing wellness submissions for my three cats and being pleased with how quickly they were handled. This experience was a little different because of my own circumstances. and the submission was for an emergency and took a little longer. Like many other people, my pets mean the world to me and our my daily companions. That is the reason I felt it was important to take out a policy in case of an emergency. My pets for the last nine years have been my three cats and they have never been ill. On the 4th of July holiday my large 20 # male cat, Joe, after closing hours appeared ill. I called my vets office and left a message because it was after closing time. Joe continue to go down hill so I called and left a 2nd message telling the office I had an emergency and would be there with Joe at 7 am. When I arrived the next morning I found the office closed with a handwritten note on the door indicating they would not be back until the 8-9th of July. I knew I had to have Joe seen and a passer by told me Coronado Vet was open so I immediately took Joe there and they took him right in. This really has nothing todowith your service except I want you to understand my frame of mind and I felt confidence in that this was what I was buying insurance to cover, The vet did tell me if I had not brought him in right away he might not have made it. Joe did recover Thank you, Patricia Adams
Insurer: Pets Best
By: Vernon D Adams/Tricia Adams