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Response Time Outstanding
Embrace's response & turn around time was unbelievable. Had my puppy at an Emergency Vet on Sunday, submitted my invoice on-line on Monday and by Tuesday morning, $776 was already deposited in my checking account. To be very honest, I had considered canceling my insurance after an earlier claim had been denied due to "pre-existing condition". But I am glad I didn't. After my puppy had a massive blockage from swallowing something he shouldn't have and he had to have emergency procedures, I could not have been more impressed with there service.
Insurer: Embrace
By: Gayle R
Amanda Mello is amazing!
Amanda Mello, the Fetch pet advisor that I spoke with today was fantastic! So helpful and considerate. I added insurance to my Fetch account for my families new kittens and mamma cat on the phone with Amanda and she was patient and clear and friendly and I couldn't have been more pleased with her service.
Insurer: Fetch
By: Shawn Lewis
Embrace is very efficient
Embrace is very efficient and their Claims Representatives are very knowledgeable. The re-imbursement on claims is quick and trouble free.
Insurer: Embrace
By: Alan Maxson
Not dealing directly with insurance…
Not dealing directly with insurance personnel makes the process a little more difficult. However, my experiences with Embrace are mostly positive
Insurer: Embrace
By: PATRICIA DOUGHERTY
Reliable, honest, straightforward coverage.
I have found Embrace to be strictly business and good business when it comes to honest coverage, and a reliable ally caring for my pets.
Insurer: Embrace
By: Helle Marie Aarma
Horrible
Horrible! Got pets best when we got a brand new puppy. Signed up for the regular plan plus wellness. Approximately $85 a mo. Submitted first claim $39 boosters. 30 days later I get a request for prior records. I emailed back saying first visit. No prior records. They denied claim. I called. Btw this was my second call and wait times were 20 and 30min each time! Was told would reopen claim they have not. I’m out 2 pymts already and quickly approaching 3rd and they can’t even pay a 39$ booster claim on a brand new puppy when I signed up for additional plan that covers boosters/vaccines. Absolutel fraud
Insurer: Pets Best
By: Tracy Turner
Amanda is really nice
Amanda was very friendly and made the experience easy and provided great advice.
Insurer: Fetch Canada
By: Ahmed S
Fetch insurance is a rip off!
Do not recommend this insurance. My first claim was denied because of a 15 day grace period I was not aware of after I booked an appointment for my pet a week later after activating the policy. Then got denied again after another claim placed a month after. Basically, what’s the point of paying for pet insurance that won’t cover anything, not asking for the full amount but at least get some relief with the cost.
Insurer: Fetch
By: Bianca Mae Berrios
Quick re payment
I entered a bill it took 10 days to be paid reimbursed for amt owed Called they were very helpful cooperated with me
Insurer: Embrace
By: Sheila Avant
not impossible to work with, just difficult
If you are compliant with every letter of your insurance agreement and send an extremely boilerplate claim for an extremely typical problem, expect to receive a payout after following up about half a dozen times and slightly over a month of waiting. Their website is useless and their phone support uses an absolutely miserable auto-attendant/AI thing.
Insurer: Embrace
By: SR