223,697+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I only complaint I have is that the website is down alot
I only complaint I have is that the website is always down when I need to review policy. Your staff was kind enough to send the documents I needed to my email. Other wise so far everything has been good. I have not submitted any claims yet. When I do I hope I will not have problems or rejections. I had to fight to have most of my vet bill paid by Nationwide because they were not reviewing documents. Just rubber stamping them. In the end I have to make numerous call and send documents to them 3 times. Finally I got some with a heart to look them over and they paid according to the policy. In the End, My dear Gracie passed away. It was a very stressful time. I hope I do not have to fight to have my bills paid per the policy. I'm putting my trust in this company. I hope I don't get burned.
Insurer: Embrace
By: JA
Claim I filed was reviewed and approved within a reasonable time. I appreciated the detail provided for what was covered, etc.
The claim I submitted was timely reviewed and approved. It helps to upload all my pet’s medical records for the review.
Insurer: Fetch
By: Phyllis
Your customer service representatives…
Your customer service representatives are all amazing so far. I can tell you must treat them well and am happy to be purchasing a policy from a company with seemingly happy employees for once!
Insurer: Fetch
By: Amanda Traster
Alia is without question an invaluable…
Alia is without question an invaluable asset to your company. Previous interaction with reps have left me feeling that I have chosen the wrong insurance company for my precious Harley. No one could suffiently explain your policy on previous conditions. Thanks to Alia I received valuable acceptable reasonable information. Please do whatever possible to reward the excellent performance of this person.
Insurer: Fetch
By: Diane McSweeney
So easy to work with and I know my…
So easy to work with and I know my Frankie is covered and has the best care.
Insurer: Pumpkin
By: TerriLynne Anderson
Painful Claim Process/Denials, Constantly Re-opening
I've submitted multiple claims where I have to make sure that this team processes the claims AT ALL, let alone CORRECTLY. I've had to call to review the history & notes. I've had to explain countless times that they have everything they need. I've had to ask to re-open claims that are closed either without explanation or the denial reason is false. My dog had a very painful surgery where this company simply wrote 'pre-existing' and closed the claim. The diagnoses were just made in the same policy year, 5 months ago. Previously, I've tried to submit a claim on the portal and it was not working (shocking!). I messaged customer service and was told to submit by email. I forwarded everything they needed to process countless times - and finally was told because the policy number was not in my email subject, they simply ignore it. I've spent countless hours managing these claims. It's a second job to get what you already paid for (if you even get approved for what you pay for!). Excruciating process every time. People do not have time for this. Most reps are kind when I have to call in. Some are very rude and incompetent. Unfortunately, you can't trust that you will be supported and get what you are paying for with this company.
Insurer: MetLife
By: OB
Very dishonest organization
Very dishonest organization. You will not get anything from this. You will be wasting your money if you try to use these people. You will not get paid anything for a spay you will not get paid anything for their wellness. You will not get told the small detail details in their policy that make it easy for them not to pay you. You will be stolen from. You are a fool if you use Fetch pet insurance. This is my experience. I had them for almost a year and they are liars and thieves.
Insurer: Fetch
By: Houston Hayes
Chad is an excellent employee, he gave me all the information I needed to have and he answered all my questions
Chad was very informative and really a nice guy. I had a lot of questions he answered every one of them He's great employee
Insurer: Nationwide
By: Joseph Verzy
Okay
Did not give a lot of information on the meaning and difference of insurance plans.
Insurer: MetLife
By: Monica Trevino Monica Trevino