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This is the second time I have used my insurance
This is the second time I have used my pet insurance.once for each pet. I filed the claim on the app, which was very simple. The turn around was within 2 and 1/2 weeks and they have sent me a check. Minus my deductable and my 20%. My experience so far has been exceptional. I highly recommend Pets Best!
Insurer: Pets Best
By: Glynda
Super Easy to submit a claim
This submission went off without a hitch. I used my laptop because the APP is annoying.
Insurer: Embrace
By: Linda G
Rebecca was great
Rebecca was great, a true help. I hope this insurance will be exactly what it says it is. The process was clear, easy.
Insurer: Embrace
By: Rosangela de Azevedo
I call and ask how you all pay ..the…
I call and ask how you all pay ..the lady explain it very well .understood more about it and hoping i never half to use it
Insurer: Prudent Pet
By: Linda Allen
Excellent pet insurance
Easy as can be to submit a claim. Payments sent fast without any complications. Long time customer—very satisfied.
Insurer: Pets Best
By: Bill Donnelly
Good company but the monthly
Good company but the monthly charges are very expensive. There was no hassle when I canceled the policy.
Insurer: Embrace
By: kim french
Great service
The staff was wonderful in assisting me with my claims. Not only is submitting claims through the website both intuitive and quick, when an issue arose with missing paperwork, the staff was extremely helpful in getting to a resolution. I had issues with paperwork from a previous vet and although it wasn't a quick resolution, due to the vet, Embrace was very patient and extremely helpful in getting to a positive resolution.
Insurer: Embrace
By: Joy
Used to be a great insurance, not anymore
I’ve been a customer for more than 7 years. They used to have the best premium and customer service. I understand the increase in premium( my dog is not getting any younger) , but they started to give me a hard time with claims. They refuse to cover medically nessesary tests even after I provide notes from the vet. If I submit a claim once a year, no matter what is in there, they refuse to cover because they look at it as a wellenes exam. They don't read any medical records. Also, their customer service went down dramatically. People answering the phone sound like they just woke up and can barely talk. There is no way to trarck the appeals other than call them, but the only thing that would tell you is just to wait for an email which is always a script. I am now looking for a different company for my dog’s insurance. Hope they will at least have a better customer service.
Insurer: Healthy Paws
By: Anna Shpilsky
Waiting to see how the claims proceed…
Waiting to see how the claims proceed plays out. They have continued to assert “additional items requested from vet have not been received” despite me emailing all medical documents and uploading them to website multiple( at least 4) times. Claim status still reading pending. Claims are for 6/25 and 6/28 events. So coming close to 60 days old.
Insurer: Embrace
By: Steve M
Disappointed, but hopeful…
I have been disappointed so far with my experience trying to get my dog’s vet visits covered. I rescued my 8 year old dog in December 2023. She had been surrendered with little information about her history. Even though Spot reached out to my vet and both my vet and I provided all the information available, they kept asking for more. It took phone calls and multiple submissions to make any progress. I’m hopeful now, SIX months later, that all future vet visits will be covered per my policy.
Insurer: Spot
By: Denise