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Our first time having to use the…
Our first time having to use the insurance due to a freak accident where our dog broke his femur. Easy process to upload invoices and payment was made to us within 10 days.
Insurer: Spot
By: Lacy Alvarez
Haven’t been happy with them over my…
Haven’t been happy with them over my last encounter over my dogs wound (skin condition) the vet didn't do anything but charge me for meds that were not necessary and we’re never administered by myself or anybody at the practice. I do have an appeal with the company to get full coverage over this claim.
Insurer: Embrace
By: Peter Alexander
Very easy process to submit claims
Very easy process to submit claims. Fast turnaround.
Insurer: Embrace
By: Charity Comella
The SPOT App was easy to navigate
The SPOT App was easy to navigate. I was able to upload my recent bills and prescriptions for my animal. They processed my claims in a very Short time!
Insurer: Spot
By: Sharon S
So appreciative
Pets plus us has exceeded my expectations in service, accessibility and overall service. Whenever I’ve called for enquires, customer service has been amazing. Reimbursements are fast and claims are so easy to submit. Thanks so much pets + us
Absolutely love this company
Absolutely love this company! I sleep better at night because my pups are insured!
Insurer: Embrace
By: Susan Boyles
Not the Best
They will deny every claim that has to do with diarrhea or vomiting if your dog had ANY GI issues before your policy started. Plus, claims take forever to go through.
Insurer: Pets Best
By: Kristen
The turn around time for reimbursement…
The turn around time for reimbursement is much longer than what I experience with Trupanion. even when all the documentation is provided
Insurer: Embrace
By: Jeanmarie Mcguire Scanapico
Absolute scammy cash grab of an…
Absolute scammy cash grab of an insurance company. I enrolled my cat about ten years ago and submitted his enrollment exam at that time. Since then, they did reimburse me for two claims, fine, that’s great. For the third claim, they claimed to not gave an enrollment exam on file and refused to pay out. Have talked to multiple reps without resolution and received notice that they closed my claim. I’ve paid $6k in premiums over the years and might as well have lit it on fire. If we didn’t have the correct documentation on file, why would they continue to let me pay them a premium for TEN YEARS? I am dropping them because clearly it’s smarter to just take the money you’d spend on their premiums (which were hiked up without notice, by the way) than to pay this scam company any money.
Insurer: Healthy Paws
By: Haley Sibley