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23,138 Payment Experience 103,924 Claim Coverage 122,228 Customer Service 37,595 Price Satisfaction 14,530 Other

Verified August 30, 2024

Very easy to file a claim

Very easy to file a claim. Claims are paid promptly with an explanation as to the amount paid and why Would highly recommend them to insure your pet

Insurer: Embrace

By: MICHAEL

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August 30, 2024

Fraudulent Information

I was extremely disappointed with Embrace during my renewal and addition of my new pet. After 9 years of being a client I would hope they would stand behind their word. I had an intake call where I received contradictory information and Embrace and their fraudulent practices cost me over $100 in deductible claims. Convenient for them they did not have to cover my pet and honor the information I was given by their representative. They reviewed the call and heard the fraudulent information, but didn't care. Sadly I am stuck with this dishonorable company as I have to many pre existing conditions with my 9 year old dog at this point. If you are shopping for pet insurance, do yourself a favor and go with another company that is honest and stands by the information their representatives provide.

Insurer: Embrace

By: J Howard

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Verified August 30, 2024

The claim was processed much more…

The claim was processed much more efficiently than I expected Embrace would do. Thank you so much.

Insurer: Embrace

By: GOGO's mom

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Verified August 30, 2024

Buyer beware

In over 2 1/2 years I was reimbursed only $129 for all vet bills. And paid over $2500 in premiums. Raised the premiums every year. Not to mention had to pay thousand of dollars in vet bills. Everything is preexising. My fault for not cancelling sooner. Buyer beware

Insurer: Embrace

By: D Collins

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August 30, 2024

Really good Pet Insurance

This is the second surgery in 6 months that my dog, Sadie had to have tumors taken off her body. Thank goodness for Pets Best Insurance. After I sent them the bills and all relevant paperwork for the surgery, etc; I first received an email from Pets Best letting me know it was still under review, two days later I got another email stating I was going to get a check for various items. Again, I couldn't be happier and today I took Sadie for her last visit from the surgery ( it healed with no problems) and I let the Vet what insurance I had and I was told he would recommend Pets Best to patients if asked.

Insurer: Pets Best

By: Morris Minor

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Verified August 30, 2024