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You guys rock!!
You guys rock! I put in the estimate ahead of time before my cats procedure, got it approved. When the time came to submit the paid invoice and the medical records of the procedure I was paid so fast. The next day I was reimbursed back and paid my credit card. Thank you! Made my life easier.
Insurer: Pumpkin
By: Lona
Great pet insurance company
Spot Pet Insurance handled my claim very quickly and efficiently with no issues!
Insurer: Spot
By: Alicia Selquist
When processing of claims goes wrong
When processing of claims goes wrong, it is very difficult to get resolution. Communication is awlful, beware.
Insurer: MetLife
By: customer
Fast reimbursement but RISING cost
I appreciate the fast reimbursement and having the coverage. The premiums are quickly making this something that will not be in the budget though. Chuckling at Trupanion response as my email to them on this topic was never replied to.
Insurer: Trupanion
By: Laura Breckheimer
The service that is provided is…
The service that is provided is wonderful.
Insurer: MetLife
By: Gregory Johnson
DO NOT BUY THIS INSURANCE - INVITED REVIEWS ARE PEOPLE WHO THEY THINK WILL GIVE A GOOD REVIEW
DO NOT BUY THIS INSURANCE. First this company relies on inviting people with good initial feelings about the company to leave reviews. Notice how many people that weren't invited have made bad reviews. Because they don't want us heard. Being over a barrel with increases and when asking for more information you are dropped. I used to tout great things for this company and this year I received 100% increase on my pet insurance. Which made me angry and I feel like it needs to be fought. So first, I'm sorry for the people that I told to use this company. I could've understood a 25% increase maybe even 50% but with a 100% increase and their lack of customer service. (Before claims would be processed and paid in 24 hours, now it's days, and predominantly a week later for a claim to be paid). They were ordered to pay 4.7M to policy holders and I received a measly $13.39. The bottom line. DO NOT USE THIS COMPANY. My original policy stated that age wouldn't be an issue and the increases were minimal at most of a 50% increase after COVID. I have decreased my usage of the ability to use the insurance due to their change in coverage and with this increase they are changing my policy to 70% and increasing my deductible by 100% to $500. The bigger issue is they are lobbying for this to be "okay" with our state and nationwide representatives. How is that allowed? Lobbying for them to be able to screw us all over? I have a mini dachshund, they were aware with her breed that she would possibly have IVDD or other long body dog issues. My rate started and stayed at $32 for over 3 years then after a year of me making no claims it was raised 100% to $64. I felt like this was still acceptable, okay, fine we had some issues then she had to have back surgery and I was thankful I was paying the "premium" level of top coverage. There was a small increase to $85 two years ago, and no rate increase last year. THEN this year to get the 100% increase notice. I started doing research and people across the board were receiving 100-700% increases. This is not okay. On two counts 1) they know you can't go anywhere else. They have you over a barrel. 2) They are lobbying that pre-existing conditions are still not covered and it continues to be that way for all dog insurance. How is this okay? Human insurance is pretty close to the same cost and we fought and won to not have these clauses. This is a monopoly based approach of trying to get you to leave and then not be covered anywhere. This isn't right and I'm shocked that this is being allowed. So to end this, I'm deeply saddened a "good" company was bought out by a huge insurance conglomerate and they are making our lives hell. I'm sorry I ever referred people to this company. I'm sorry that I believed that this company was the best of the best. Initially, they really were. But they sold out and it is to our own deficit, not theirs. It appears that the second your dog hits 8-9 years old the rate will double if not quadruple AND YOU WILL BE DROPPED if you push the issue. Healthy Paws is also owned by Chubb, the company that provided a $91.6 million dollar bond to Trump in his civil lawsuit appeal. Chubb can give almost 100 million dollars to a child rapist, but hikes up prices 646% on disabled pet owners. It's shameful! What we really need is industry regulation!! Chubbs aka Healthy Paws has spent this amount lobbying for their needs, not yours - 2025 (Jan–Jun): $1,560,000 so far. 2024 (full year): $2,756,000 total — $2,556,000 attributed to Chubb INA + $200,000 from a subsidiary (Rain & Hail) Because HP has gotten out of control with greed. Look elsewhere! UPDATE: To the wonderful fat lie of a response on you would love to talk about this...GIVE ME A BREAK, I spent weeks trying to talk with someone about this, I was hung up on twice my emails went unanswered and when they were answered they did not address the issues. So,when your staff told me that the rate was being increased across the board for everyone I did some research as this is a false claim. The policy holds that have had dogs with claims are the ones getting the increases not the ones without claims. AND when I was told it was because vet costs went up I did some more research and this is again false, since 2023 vet prices have remained stable. So what you are doing is not only unethical just to make your shareholders money. It's because that's what Chubbs does. Look at their record earning releases this year. Gotta make more money for them in the most unethical way possible. Well Washingtons state got the lawsuit once and this time I think it's going to be MUCH bigger as unethical is just bad business, unlawful is that UN LAWFUL
Insurer: Healthy Paws
By: April Graves
Denied accident claim
My dog ran into a chair and injured his back. He needed pain meds and steroids to recover and he did make a full recovery. I filed the claim with PetsBest on an accident policy that claims to reimburse medial expenses associated with accidental injury. But then denied it. It seems like just another insurance company that wants to collect your money and not pay out.
Insurer: Pets Best
By: Danica
Dentistry Dishonesty
Denied a claim for dentistry with extractions (FORLs) due to a report of mild tartar prior to enrolment (8 years ago). Claim that dental tartar is diagnostic of periodontal disease, this is false. If Trupanion used the term dental disease to describe the limits of their coverage, 85% of all companion animals would not qualify for ANY dental treatment unless, at their enrolment exam, 1) they are paediatric patients with normal occlusion 2) vets don't describe any oral examination in their records (this is against our regulations) 3) the patient actually has NO tartar, plaque, gingivitis et al (this is exceedingly rare) They know this and by using periodontal disease, they claim they cover dentistry, but in fact don't. I'm a veterinarian and find this claim denial not based in the evidence for dental pathology, but a convenient way to avoid paying for expensive procedures. If all animals with mild tartar (you can brush this off with a toothbrush) are denied dentistry claims in their future, this is not a medically nor evidence based decision, but one that is financially motivated. I will no longer recommend this company to my clients, I will actively recommend against them, nor be a member myself.
Insurer: Trupanion Canada
By: K
Fast, reliable, reasonably priced and caring pet insurance company
Healthy Paws had a quick review and reimbursement payment of claims after my dog went to the emergency animal hospital for advanced pneumonia for several days that resulted in a very expensive stay. I was able to pay for services before charges hit the credit card. There was enough stress as to whether she was going to make it to not have to worry about costs of medical bills to keep her alive and then recover. My dog is doing very well now. Healthy Paws even checked in with me after my dog returned from the hospital to see how she was doing afterwards. They I would highly recommend this pet insurance to anybody as it was also reasonably priced and was worth it for peace of mind and return on investment for a beloved pet and they actually cared as did not have to reach out afterwards. Thank you so much again!
Insurer: Healthy Paws
By: Pearl