221,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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So so so great
I have been using sonnet for over a year now and each month it is the same. There are no hidden fees and no surprises waiting for you. The customer service is impeccable it doesn't take years to get a representative like it does for some places. They staff are informative and very polite.
Insurer: Sonnet
By: Tanya
Peace of Mind - HIGHLY Recommend!
After giving much thought to whether or not I wanted to purchase pet insurance for my fur-baby, I did extensive coverage which was narrowed down to two options - Embrace was one of them. I was struck by the broad coverage they offer sparing no detail. Compared to other companies, Embrace seemed like the likely choice taking into account the tail to nose coverage, app interface, quick turnaround for claims, and very clear/transparent policy, Thx far, I have found their customer service to be impeccable from Sales/Onboarding to regular customer care — everyone I have spoken to thus far has been knowledgeable, warm, kind, and patient. Additionally, there is a strong coordination of care with Embrace which means when you call Customer care more than once, everything is noted in your file and the right hand knows what the left hand is doing. Lastly, their pricing is more than fare. And so is the company. After signing up for one plan I had within a day wanted to change the maximum from 30k to Unlimited and I was able to accomplish that with ease only having to pay the difference. The policy change was automatically confirmed via email and all was updated in the app on the following day. When I first initially called sales/onboarding I had so many questions - my representative was so patient with me and was so well-informed and able to answer every single question I had. HIGHLY recommend Embrace - you won’t be disappointed. And it’ll bring you a peace of mind that you’re looking for in a pet insurance plan!
Insurer: Embrace
By: Dr. Monica R. Miller
Prompt response and coverage.
Prompt response and coverage.
Insurer: Figo
By: customer
Payment toward very bill
The agent answered my email containing the bill from our vet, quickly and the payment was made in just a few days.
Insurer: Pets Best
By: Judy E
Submitting invoice tip
Process was relatively easy. Just make sure you have your invoice and date information prior to submitting.
Insurer: Embrace
By: Margaret Schafle
The prompt response in processing my…
The prompt response in processing my claims.
Insurer: Spot
By: Negah Behnam
Yes very satisfied overall
Yes very satisfied overall
Insurer: Sonnet
By: Nabil Moubarak
I am so happy I took out Spot Insurance…
I am so happy I took out Spot Insurance on my GSD. I have probably put in more claims on her, that I have ever had on a GSD. She one crazy dog. But we love her. Spot has meet all my needs with this GSD. Thank you Spot Insurance
Insurer: Spot
By: Linda Adams
Dylan was fantastic
Dylan was fantastic. Very helpful and answered all of my questions.
Insurer: Sonnet
By: REZA
1st claim in 4 years
Updated: After posting my review, a supervisor in the team connected with me, reviewed my case and approved the appeal. Payment was deposited into my account. I’ve revised my rating to 3 stars because they rectified the situation yet it required so many follow ups and posting of a negative review to get heard -I believe training is needed for their claims review/appeals team so customers don’t feel ignored the way I was. I do want to say the supervisor looking into my claim was extremely helpful and effective in solving my issue so do appreciate it. Original post: I've been a policy holder with Healthy Paws since 2019 and this was my first time submitting a claim. My experience with the Claims Review and Appeals Review team has been sub par and am contemplating legal action. The Claims team denied my initial claim because it did not meet policy, which was not accurate. I submitted an appeal and after waiting for close to a month the reviewer came back with information pertaining to another case (they were informing there was no evidence of a prostate issue - my cats are both females). I let them know I was requesting reimbursement for a tooth resorption situation, which they then mentioned was not reflected in the medical documents. I emailed them again the specific part where it highlighted it and that I'd like to talk about a supervisor about the handling of my case. Today I received an email saying my case was closed without any explanations. It's so frustrating that after 4 years of paying my insurance I submit one claim and they pay no attention to it and reject without the appropriate reviews. A very poor experience am hoping no one has to go through.
Insurer: Healthy Paws
By: Celines