222,811+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,811 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Love these guys!
The smartest thing I ever did with my 2 dogs was to get them health insurance the moment they were eligible to get it. Our last 2 dogs didn't have it and racked up impressive costs in their lifetimes. Pets Best has come through when needed and has always been easy to utilize. Recently one of our boys decided to quietly eat a small piece of cloth and then followed it with a lot of long grass and long story short, had to have it surgically removed from his stomach. Without Pets Best, that would have been really expensive. The knowledge that I never have to think twice (financially) about veterinary care for our boys is an incredible feeling. Their rates are totally fair and their coverage is excellent. I often look back and consider this one of my smartest pet decisions ever.
Outstanding service and coverage.
I wanted to share my positive review, as encouragement to anyone looking for insurance. My beloved cat Pierre, has unfortunately had a few issues, from eye surgery, pancreatitis and recently another abdominal obstruction surgery to remove a hairball. Without Pets Best, I don’t know how I would have been able to afford the care my cat had needed, and I am so grateful for how easy the process has been, every single time. Before experiencing insurance first hand, I was always worried of claim denials, but every single claim I have had, my coverage has been incredible and I have not had a single issue with any claim. Submitting my claims has also been easy and in the midst of emergency surgeries and the worries that follow, I am grateful to Pets Bets for making the financial stress that much lighter. Again, a huge thank you from me & my baby Pierre. And high, high recommendations. - Zienna
Wellness Benefits Help!
It’s gratifying to care for your pets wellness. Thank you Pets Best for the great benefit options.
Extremely Pleased With Pets Best Insurance
"I requested payment via direct deposit; however, I forgot that I had changed accounts since last reimbursement. I called Customer Service several times after I realized my error and they kept me informed as to when first account returned funds and when check was cut. I think over the 2-3 week period, I probably talked to 3 or 4 customer reps and all were extremely helpful. If I had correctly updated my information, I would have received the direct deposit probably within 10 days of filing my claim. I have been with Pets Best since 2008 and have always been treated with respect, kindness and helpfulness."
I couldn’t verify if a crawl space
I couldn’t verify if a crawl space is a basement
Insurer: Sonnet
By: Sheila Forbes
Extremely Frustrating Claims Experience - Do Not Recommend
This insurance requires a tremendous amount of forms and paperwork. The processing team frequently delays claims, claiming they are missing information that was already submitted. Then, they take another month to repeat the process, causing endless delays. Furthermore, most of the agents lack genuine care for the pet's well-being. The initial phone representatives take a long time to answer and frequently transfer you to another agent.The company refuses to cover acupuncture, falsely claiming it is "holistic." For example, my pet receives acupuncture, and the vet administers Vitamin B-12 injections (aquapuncture) immediately afterward. The B-12 is provided by the veterinary teaching hospital as a free bonus for the pet's well-being and is not charged separately. Despite the itemized bill explicitly stating acupuncture only, Pets Best discounts the full amount of $180 per session. They also arbitrarily decided to discount only $90 from $180 of total acupuncture (based on what?), meaning reimbursements vary significantly. Finally, their policy includes a separate paragraph regarding fraud, which makes pet parents feel guilty until proven innocent. The hospital and veterinarians are certified and excellent businesses, but this insurance goes the extra mile to prove that the customer is trying to commit fraud.
Insurer: Pets Best
By: Elizabeth Arias Bohart
They gave me a chance to assured my car…
They gave me a chance to assured my car when nobody else would. Thank you for the trust.
Insurer: Sonnet
By: Martine.lanteigne
So far excellent
So far excellent! Purchase was simple,
Insurer: MetLife
By: Abigail Larson
Pets Best is mediocre for rehabilitation
Pets Best has been amazing for my family. The price hikes are insane though. Going from $150 to $250 should be criminal. Insane. The process of getting payment for rehab sessions has been a joke. We unfortunately have to slow down rehab as it takes pets best 4 weeks to get a partial payment. I have to send that to review, that takes another 4 weeks. By that point I’ve already added another package of $3k. So I have $6k in rehab packages pending. And another $3k coming up within 2 weeks. There has to be a better way to process this. Hopefully in the future there will be but for my senior dog, it’s financially ruining me even though we have the pet insurance to cover it.
Insurer: Pets Best
By: Consumer