209,371+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,371 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Customer Service Satisfaction
I’ve had a very positive experience with Healthy Paws Pet Insurance, especially during a recent and stressful medical situation with our dog, Kanela. Kanela developed an illness that required multiple emergency veterinary visits to diagnose and treat both secondary reactions to medications and the underlying cause. Each step involved extensive evaluations, treatments, and documentation. After submitting invoices and medical records, Healthy Paws responded promptly every time. Their claim processing was efficient, and the explanations of benefits were clear, concise, and easy to understand. What stood out most was their attentiveness. Beyond processing the claims, they even sent a follow-up email to check on how Kanela was doing, which felt genuinely supportive during a difficult time. While we hadn’t used the insurance much over the past six year because Kanela had been relatively healthy, two separate episodes required emergency care, and Healthy Paws was fair, consistent, and responsive throughout. Although our premiums have increased annually and I haven’t directly compared them with other pet insurance carriers, they offered solid options when our dogs were younger, which is why I chose them. Based on our experience, I would confidently recommend Healthy Paws to anyone looking for reliable pet insurance with efficient claims handling and thoughtful customer service.
Insurer: Healthy Paws
By: Angelina Mavropoulos
Yaz was great and very helpful!
Yaz was great and very helpful!
Insurer: Nationwide
By: Krisann W.customer
Did not disclose exam requirement!
Nowhere during the process of selecting coverage did it mention I would need a medical exam performed on my dog. Exams aren't free. You require I pay for an exam that amounts to several months of insurance. I am not doing that. My dog is young and healthy, so I was on fence about getting any insurance at all. This requirement just made the decision easy not to.
Insurer: Nationwide
By: customer
Thank you Healthy Paws
Tremendous service and ease of use. Strong coverage. Easy to submit claims. Quick reimbursement. More years with my best friend.
Insurer: Healthy Paws
By: Jay Holladay
Ease of applying and everything was…
Ease of applying and everything was very clear.
Insurer: Nationwide
By: customer
BEWARE. Sold our policy after filing a large claim
We had Many Pets for a few years and when we were filing a few small claims they were amazing. Until our dog had to have a pacemaker placed and we submitted a large claim. They sold our policy the next renewal to Odie Pet Insurance. Although they won't admit that is why. But it you read the reviews for Odie you will see this seems to be a common practice. Puts pet owners in a horrible position as they have no choice to shop around once a pre existing condition is in the picture. I wish all the policy holders that had their policy sold to Odie like me, would have reviewed Many Pets as well. Whether they ceased operations or not in the US. It drastically impacted its policy holders selling the policy's to such a horrible company. Forcing those of us with preexisting conditions no choice but to stay. Do not use Many Pets
Insurer: ManyPets
By: Valerie A
Had a great experience with filing our…
Had a great experience with filing our first claim on having to get eye surgery done on our dog. Th claim was approved and paid out within 48 hours. Amazing experience. Thank you for making it easy while we are upset about having to get the surgery.
Insurer: Trupanion
By: Robert
Fetch Sign Up
Aileen did a fantastic job explaining pet coverage for my cat. She answered all of my questions thoroughly and was very professional.
Insurer: Fetch Canada
By: Zahra Kasamali
I am so disappointed with MetLife
I am so disappointed with MetLife. Initially, I thought they were great and that they process claims in a timely manner. When I spoke w/ someone at Customer Experience, I was GIVEN THE WRONG INFORMATION concerning their appeal process. My cat is blind and does have anxiety, so they denied sedation when she had multiple invasive lab work done. I was told that I DID NOT need the vet's signature just for me to sign their appeal form. I followed the instructions given by the MetLife employee (who should have known better than to give me wrong information). The vet had taken so long giving me SOAP notes and she did the same when I sought clarification for the MetLife Appeals dept. After speaking w another agent, I told her that I would contact and obtain the clarification from the vet, which I did. She knew that and so did the Appeals dept. The Appeals dept. rendered a decision BEFORE I got the clarification/amendment from the vet denying my appeal. THE VET AGREED THAT THE LAB WORK WAS INVASIVE and that she suggests sedation even if an animal does not have pre-ex anxiety but shows signs of fear/aggression while she engaged in the invasive lab work. I emailed the clarification/amendment to a supervisor at MetLife last week and I am yet to hear back. I did not imagine that the Appeals dept. would not even consider the fact that one of their AGENTS gave me the wrong information and they did failed to wait for the clarification. Now, they are telling me that I have until early Feb. 2026 to get clarification/amendment that I HAVE TO PAY FOR in order for them to reconsider. I should not have to pay! They rendered that decision without waiting even though I consistently contacted them and spoke w/ their supervisor numerous times. This was not right, and they need to do better as to pet parents.
Insurer: MetLife
By: Yasmin habibti