224,945+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Reimbursement
I submitted the documentation for a wellness claim reimbursement. The funds were unexpectedly in my bank account at lightening speed. This company is true to its word.
Insurer: Spot
By: Barbara Johnson Joyner
Wonderful experience but need to improve claim processing times
I've been a customer of Pets Best for several years and enjoy the ease of being able to submit claims and haven't ever had much of an issue as all documentation submitted has been sufficient. Great customer service whenever I've called. The only area of improvement needs to be the speed of processing a claim as it has been, on average, about 21 days from the date of submission to receiving an outcome from the submission. Would highly recommend Pets Best!
Insurer: Pets Best
By: Jay Shah
Great claim experience
We filed out claim and got our payment within just a couple days. Fabulous service!
Insurer: Embrace
By: David Shapiro
I am a walking billboard for Pets Best
I am a walking billboard for Pets Best! as a matter of fact I have sent links to other fur parents in the waiting room of vet hospitals for Pets Best to encourage them to get insurance for their babies so they can get the best care for them without breaking the bank. I have had Pets Best insurance coverage for my Phoebe ( purebred Persian cat) since I got her at age 8 months. I did everything I could pre adoption to make sure she was healthy but since we have had her, we’ve had two medical incidents, the latest now chronic and I don’t know how we could have gotten through it without the fantastic coverage and experience with PB. I’ll detail the things that are difference makers for us: 1) Affordability - for the coverage we have ( includes breed specific underlying conditions, $250 deductible, $5,000 annual limit) the monthly premium is so reasonable and worth every penny ( we hit our annual limit last year) 2) Easy no hassle process- unlike human health insurance the claims submission process is sooooo easy. I just request all my providers to email me the receipt and paid invoice or I take a photo of my cat’s medicine container with the prescription receipt and just forward the email to the claims email along with our policy number. ( no email copy necessary) and they follow up with a confirmation of receipt and you can then look on the website to see the status. On the rare occasion that I had a question because a claim needed more info, I got a human on the phone immediately and they were instantly helpful and they clearly care about you and your pet. I have never had a legit claim disputed which I don’t take for granted. 3) GREAT FAST coverage- I didn’t buy the preventative plan but for EVERYTHING associated with the medical issues I have had ( excluding the explicitly stated items like deworming which I imagine is due to care and condition issues that are the owner’s responsibility) no hassles and the claims are processed quickly and i get the checks in a timely fashion 100% accurate which helps with my cash flow given the credit card due date for the payment. Be smart and do yourself and your fur babies a favor and give yourself peace if mind and look into getting insurance for your pet and definitely consider Pets Best. I am so grateful I did it. Good luck.
Insurer: Pets Best
By: Consumer
Submitted my claim for my pet’s annual check up. Only $65 of the more than $350 was covered. The insurance should cover wellness visits. I plan to cancel.
Submitted my claim for my pet’s annual check up
Insurer: Pets Best
By: Sherriann Clark
One of the worse insurance agencies…
One of the worse insurance agencies going we have been waiting on our claim since December we have tried multiple times of getting in touch to find out about our claim in a timely manner on our vehicle it’s just a run around with this company we had one rental vehicle for a short time then had to return it we went 2 weeks with out a vehicle then we got another one recently we are still waiting on our claim details with no response I highly recommend not using sonnet insurance at all there service sucks all out in general for getting ahold of anyone even our rental car company is having issues with them will not be dealing with sonnet insurance ever again
Insurer: Sonnet
By: Skyler G
Cost effective and affordable pet…
Cost effective and affordable pet insurance!
Insurer: Spot
By: Rosemary
Simple. Simple. Simple!
Simple. Simple. Simple! Love how easy it was to sign up. I recently submitted my first claim and guess what? Simple! Got my funds direct deposited within a few days.
Insurer: Spot
By: Crystal Z
Fast turn around time with my claim
Fast turn around time with my claim
Insurer: Spot
By: Denise Padilla
Our dog had to have her gallbladder…
Our dog had to have her gallbladder removed with no time for pre approval. We submitted our claim and were reimbursed in about a week We were so thankful we had insurance and Embrace made the process so easy. Thanks
Insurer: Embrace
By: Daniel Charna