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Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Healthy Paws is great!
Healthy Paws has always been there for us. They have supported our pets and family through everything from ear infections to scary surgeries. Their customer service is excellent and their reps are helpful and caring.
Insurer: Healthy Paws
By: Polly
Good insurance
Easy to obtain needed information Friendly staff
Insurer: Figo
By: Sandra Uzzalino
Fast turnaround
I submitted my first claim on 2/19 and Pets Best reimbursed on 2/21. Just waiting for it to clear through my bank. This was a wellness visit for my new puppy and I do have the wellness add-on.
Insurer: Pets Best
By: Nikki Nero-Joltin Nikki
Promise to protect your family is just promo gimmick to get your money
This company has dragged their feet with my claim leading to a financial crisis for my family and causing a sale of my property that was arranged to be stalled indefinitely. The buyer has backed out now and I am in arrears another $2500 each week with the lender, which Sonnet knows about, while I am asked to provide irrelevant information 40 days after the claim all of am sudden. I paid for insurance to cover things like the fire that destroyed my garage but this company wants me to provide all the information about the sale that is now not even happening, and the mortgage documents for some reason. They finally respond to my emails after I submitted the extra information they demanded and still want more information. Now it is over 60 days since the claim. Why they would not have asked for this information back in December when I made the claim leads me to believe that Sonnet is stalling to keep the money in their pocket or incompetent. This trivial claim is simple and their insurance policy I have with them promised to cover incidents like this but it seems that now that's just want all this extra information about irrelevant matters to do with the sale of the property to put extra work on me and delay the claim further or they are desperately seeking some magical detail that will expose some loop hole where they will attempt to disqualify my claim. Otherwise, why do they need it. They have the incident reports, they have my statement, they have the results from a thorough investigation... Why do they need anything else, and why, if they really do need the extra demanded information do they ask for it so late in the claim when they know the delay is costing me thousands of dollars every week that they waste. Now, I've lost the sale and the lender has escalated their penalty fees so high that I now will not make a dime off any sale of my property and, in fact, will have tens of thousands of dollars to pay to sell my own property! Thanks for nothing Sonnet! Your petty delays have cost my family everything we had and more! All because you fail to process a straight forward trivial claim in a respectful manner and time frame. Just another example of rich profitable companies who talk you into, and contract you in to, believing that they will protect and support your needs if you pay them - but when the time comes they turn into just another adversarial threat to you and make things as difficult as possible.
Insurer: Sonnet
By: Carm Hunter
Sally Leonard - Excellent customer service experience!
Sally was extremely helpful and went above and beyond to assist me with my issue. Their professionalism and dedication are truly commendable. Thank you for the outstanding support!"
Insurer: Fetch
By: Lauren Canarick
Claims are classified depending on…Claims that are not paid
Claims are classified depending on prior conditions. My dog had liver disease which had not been identified before, but I was told it is a pre-existing condition. The claim was declined. I feel that for the premium I pay monthly some amount of the claim should have been paid.
Insurer: Embrace
By: Namita Sahgal
They have been very throughout and…
They have been very thorough and caring.
Insurer: Figo
By: Jon
Good plan for catastrophic events marginal for healthy dogs
The good: Filing claims is easy Reimbursement CAN be fast (some claims are filed and reimbursed within one credit card billing cycle) Customer service does not seem to be outsourced, are efficient, follow up with your questions, and are not pushy. It's great to reduce costs when you have a young dog and an emergency situation arises. The bad: Fine print - your co-pay comes out BEFORE your deductible so you can end up paying more than anticipated. Doesn't cover routine dental (other than the case scenario below) Exam visits are only covered if you choose the higher cost plan/they are a-la-carte coverage Doesn't cover annual visits - you need a secondary wellness plan and it's not super cost effective unless you're getting spay/neuter (the spay neuter cost can apply to a dental cleaning but any dental cleaning I've had had been SIGNIFICANTLY higher than the $150 limit) Wellness plan didn't cover the entire cost of yearly vaccines, and covers some things that aren't standard care/necessary so overall cost savings is marginal bc to use all your benefits you have to do "extra" screenings. The cost for my older dog skyrocketed between age 7/8 (raised 40%) Overall: It's a decent plan if you have a young dog and have an emergency situation or a lifestyle that is higher risk for sickness or accidents, and you're not good at saving money. (My 1.5y/o dog broke his leg and I was happy I had the insurance bc we just gave carte blanche to do what needed to be done to fix him. However any cost savings will be negated after holding insurance for two dogs for 2 years) OR if you have an older dog where you're concerned about age-related illnesses and don't want to worry about cost of care for potential issues like kidney failure, cancer, etc. I would NOT recommend the wellness plan unless you're already interested in doing the full range of screenings/care covered and want a marginal cost reduction.
Insurer: Pets Best
By: Mal Le
Exceptional Pet insurance
Claims are processed quickly and if I have any questions, customer support is knowledgeable and helps me through the process.
Insurer: ASPCA
By: Leslie Koehler
Great custgreatomer service
Great customer service. Easy on-line context.
Insurer: Figo
By: editha a pangan