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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Insurance is only as good as their willingness to pay out...
Insurance is only as good as their willingness to pay out -- and you never really know if they are going to pay out until after you sign up and make a claim. I've now had to make two claims with Pets Best and in both cases, they paid out exactly what was promised. I wish their processing went a little faster (they sent an email apologizing for the time it took proactively) but once a claim was authorized, they paid via ACH fairly quickly. I picked them because they were the most competitive for a "higher value" policy (unlimited annual coverage, $500 deductible, 90% coverage over deductible, and small adder to cover diagnostic fees). I picked this because I can always downgrade coverage in the future (but you can never go the other way) My only concern is I have no idea how much the renewal will cost; I'll find that out in 6 months or so.
Insurer: Pets Best
By: Gunn Salelanonda
Harrah was great
Sighing up was great Hannah was the lady that was so helpful explaining everything to me.
Insurer: Embrace
By: Dorothea Flaspoehler
Get Fetch
Excellent customer service for our most loved family member.
Insurer: Fetch
By: Timothy S
Highly Recommend
I never expected to need pet insurance for my young dog, but decided to take it out anyway. ASPCA Pet Insurance has been a blessing to us. My dog has had to use it multiple times and ASPCA is an awesome company to use. They process the claims quickly and never questioned any of the claims submitted. If you are looking for pet insurance, I highly recommend them.
Insurer: ASPCA
By: Downsizing Donna
Great company
Great company, easy to work with. Only downside it their operating hours, would be better if they were more aware of western time zones.
Insurer: Sonnet
By: Nicole
Good as long as you don't use it
Good if you don't use it... Company was great initially (have had for 4 years), but downgraded my coverage claiming that they paid out more than the premiums they took in. I did the math- that isn't true. Also, my friend has the exact same dog (littermates) with very similar claims and she was given options that were different from me. They can't get the story straight. I'm sure if I have any future claims, they will push me further to drop the coverage. So good company and good insurance as long as you don't have a significant claim - then you will be downgraded or pushed to drop coverage. They also don't have a consistent message - no way to explain why one customer is told one thing and another told something completely different. I was actually told on the phone that my coverage was downgraded because my pet didn't make them enough money- premiums taken in were less than claims paid out (which again isn't actually true).
Insurer: Fetch
By: lsg
Avoid! Policies find every loophole to deny…
Policies find every loophole to deny claims. Clinical and medical examination requirements are not made clear and buried in fine print end up in resulting “pre-existing conditions” to never be covered.
Insurer: Figo
By: customer
Signing up a new pet
Joshua Sabado was very helpful today! Thank. U
Insurer: Fetch
By: YAMAGUCHI/DARINA
Fast turnaround
Easy to file a claim and had a fast turnaround.
Insurer: Pets Best
By: Eugene