224,996+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Way too difficult to get customer service
I’ve tried more than one time to email and call customer service to understand why my dogs claim will not be processed. I don’t get a response for 5-7 days and when I do, it’s the same generic response. No critical thought put into it. I don’t know what medical record they are looking for, or I would try to provide it. If it’s going to be this difficult to submit claims I may have to look for another company. We had Embrace for years and never went through anything like this. It is still not resolved, and seems likely that a claim for this dog will never be processed since they won’t accept the records that I have already uploaded.
Insurer: Figo
By: Sarah
Always a great experience
Always a great experience, low prices for home and auto. Never long wait to speak with customer service.
Insurer: Sonnet
By: Tina Anderson
Extra ordinary sevice…
My experience with sonnet customer service was extra ordinary, my need and issues with my home and auto policy was handled accordingly and professionally. Happy with their service. Thank you Sonnet Team.
Insurer: Sonnet
By: Nitramskie
Slow process, bad communication
It took over 3 months for our process to be reviewed. Slow and inefficient process with poor communication. The only reason this isn't a 1 is because we were eventually reimbursed
Insurer: Embrace
By: Mark
Long wait for claims to be paid
When I submitted an itemized invoice from the vet, they requested medical records going back several months. When I provided all the medical records, after waiting more than 30 days, they sent me a letter stating that they needed more time to review the claim.
Insurer: Nationwide
By: Linda Howe
thank you for your help!
We got a quick help from Pets plus Us company when our dog got sick and needed expensive tests and medicine, we sent a claim and less than a week after we got an amount that 50% covered our huge expenses. It was such a relief! and just on time! now our dog is fine, and we are really happy:)) we thank you sincerely!
Insurer: Pets Plus Us
By: Marina
Laura and Joshua were great
Laura and Joshua were great. explained everything in detail and were super helpful.
Insurer: Fetch
By: Wendy B
Archie's tumors
Providing me with the confidence that my pet is covered if there is a emergency or illness.
Insurer: Spot
By: Dave Jordan