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Spot insurance was excellent in…
Spot insurance was excellent in customer service, reimbursement, and have different benefits and cost for each preference. No problems with them.
Insurer: Spot
By: Checy
I dealt with Amanda Mello who so…
I dealt with Amanda Mello who so patiently answered all my questions and concerns. She was so kind and understanding and because of her I decided to go with Fetch for my pet.
Insurer: Fetch Canada
By: Maria Carvalho
My dog Bella passed away on Feb 6 2024…
My dog Bella passed away on Feb 6 2024 ,I submitted a claim to Fetch for her Euthanasia etc ., Feb 16 said claim was in review Feb 19 received email from Fetch wanting all information from VCA medical records ,for what reason ? they were not the vet who put her down. I had already submitted the medical notes with invoice the day she passed away from my vet. I called them on Feb 19 was shocked why they needed notes from VCA spoke with Johnny and he said he would take care of calling VCA for me,. What does VCA have to do with this ? it was my other vet who had put Bella my dog down and I had already sent in the medical notes plus details on Feb 6 as it was. Feb 28,received email from Fetch saying they do not have any information yet from me .. I then had VCA re send me all 39 pages of medical notes from her seizures and situation. I tried uploading it again and it said I could not submit it,I then called fetch again on Feb 28 and they said they had received everything again on Feb 21 and how things are now resolved, March 13,received email from fetch how my claim was approved but I have not met the deductible. I had enough of the drama and emailed Johnny and told him again what happened and he again cancelled my account again for the 2nd time. After everything I had been through with the loss of my dog Bella,I am heart broken and devastated and traumatised by what happened as she only just turned 3 and then having to deal with Fetch insurance and sending them in over 39 pages on her medical conditions just for her Euthanasia !! when VCA had nothing to do with the euthanasia ,I was shocked by how I got treated by fetch insurance and will never deal with them again. I had to continue to go through this heart breaking situation daily and shocked to why fetch would continue to put me through this. I have had many dogs in my life and have never experienced something so insensitive as what i went through with Fetch over a claim for my dogs euthanasia on Feb 6 2024.. I wanted to thank Johnny as he was very kind to me. How ever ,what the claims department had put me through its not forgivable at all. They truly dont care about your animals, only getting money from you and to put you through a claim over a euthanasia of your animal then asking for information that has nothing to do with it for no reason at all then putting me through this from Feb 6 2024-until March 13 is not acceptable while I am still healing from my beloved dog who was my world ,my everything and best friend who is now gone forever. Never have I ever experienced anything like this from any other pet insurance companies I had dealt with in the past for my animals . Jeni Cousins
Insurer: Fetch Canada
By: Jeni Cousins
Best insurance
I found sonnet 2 years ago as a new driver, and it was super easy to get insurance with them. I unfortunately was in a car accident, and sonnet was there for every step of getting back to normal. I recommend to anyone looking for insurance. The only bad thing is you can't get it in Alberta as easy as it used to be
Insurer: Sonnet
By: Otto Schroeder
Saved the Day!
She was very patient and clear on how to file this claim and took me step by step
Insurer: Fetch
By: Squeegeedude
Great response time
They have responded to claims in a timely manner, which is great when vet bills start adding up.
Insurer: Spot
By: Melissa
Exceptional pet insurance
Exceptional pet insurance. They reimburse me within a week each time I submit a claim. Couldn’t be happier
Insurer: Spot
By: Mitch Neigel
Fetch is the Best
Have been using this service for over a decade-back when ot was called Pet Plan. Always had great service. Claims have always been completed promptly.
Insurer: Fetch
By: Paul and Linda
Fetch increases rates and reduced coverage for sick dogs
My dog has had several health issues. Last year they radically raised my rate and reduced my coverages due to the experience rate. This year they again upon renewal radically raised my rate and reduced my coverages due to the experience rating. My dog did not have excessvie claims. This is a disgusting practice.
Insurer: Fetch
By: Beth Donalds