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Documents were provided for dental but…
Documents were provided for dental but also for 2 growth removals including margins. Embrace never considered the growths. Very disappointing given the $1400/year premiums
Insurer: Embrace
By: Customer
I can submit claims easily
I can submit claims easily, there has been no hassle!! Love it!
Insurer: MetLife
By: customer
Great insurance recomend
Great insurance recomend
Insurer: MetLife
By: customer Jonathan Brown
The staff were so compassionate and…
The staff were so compassionate and understanding of my situation when my cat got sick and I was comforted knowing my cat's testing and treatment was going to be covered. Thank you
Insurer: Trupanion
By: Andromeda
Fetch does not take privacy seriously…
Fetch does not take privacy seriously or learn from its mistakes. A dog that I previously owned was rehomed and the policy was transferred to the new owner. Still I kept getting information about the dog via email and on my Fetch account page. I alerted Fetch and they said they would fix this error. Now months later, I am getting emails about the new owners claim and on my account page, there are the new owners vet info, invoice, and claim details. Clearly this is a breach of their privacy but Fetch seems unconcerned even after I contacted them again. To top it all off, Fetch denied their claim noting the policy was invalid... its not invalid, it was transferred to the new owner! Once I contacted Fetch (which is also nearly impossible), they were so nonchalant about it, saying oh well since it was denied I shouldn't get further emails. Duh.... it was denied because you can't seem to get your facts straight. This company is so poorly run and clearly does not follow the FOIPP Act. They are also insensitive and have little concern for such minor details apparently. ** Update, I've contacted Fetch about this twice and it was escalated to a Supervisor but its still happening. The chat agents don't grasp the seriousness or have any interest in escalating the issue. The problem persists despite Fetch being made aware of it.
Insurer: Fetch Canada
By: Christie Anderson
The claim process is simple on the app
The claim process is simple on the app. Just take a pic of the invoice and notes from the vet. That’s it, claim processed, money back. 😊 It can be be a direct deposited right into bank.
Insurer: MetLife
By: Melanie Huntley
The Best
All I had to do was take a picture of my vet bill receipt and upload it to the claim. Within 24 hours it was paid to my linked care credit card used to pay the vet bill. It literally could not have been easier.
Quick response and excellent customer…
Quick response and excellent customer service
Insurer: Trupanion
By: Nancy