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Months of Waiting
It took (literally) months to resolve my issue, and I'm left paying more than I was before. It was all a Sonnet error, too. I was uninsured from Jan 12th to March 15. Several times I emailed and nobody ever got back to me. It was a really sad and disheartening experience. Honestly, it was the worst experience I've ever had with any company, *with the exception of your superstar, Amber, who is so brave and born for customer service jobs.
Insurer: Sonnet
By: Britt Koabel
Quite possible the worst claims process…
Quite possible the worst claims process I've every experiences in 30 years. I was recently helping my father, a Sonnet (Definity Insurance) auto customer. He originally signed up as he was coming from the US and Sonnet offered great rates and easy signup for someone without Canada driving history. Recently his car was hit while parked. The other driver (also a Definity policy holder) confirmed he was at fault. When submitting the claim, we provided all information through the process and an adjuster was provided. This is where it seems to go off the rails. It is near impossible to get a hold of the adjuster. They respond to an email every 2-3 weeks asking for information already provided. We have provided the same information 3 times, tried calling, tried multiple emails and it disappears into a dark hole. It has been 2 1/2 months since submitting and we still haven't heard back. While waiting for an answer for 1 email & voice mail, one of my own cars was hit while parked by my neighbour. I called TD Insurance, had my card assessed, fixed, and returned to me (replaced an entire door panel, painted, etc) while still waiting on a response from Sonnet to an email. Don't be fooled by their easy sign-up and low prices - you will pay for it if you ever actually need to make a claim. I recommend TD and have had 2-3 claims over the past 15 years with them and always easy.
Insurer: Sonnet
By: Nathan Smith
We have been 100% happy with Embrace
We have been 100% happy with Embrace. They're always friendly, happy to help. Their turnaround time on claims is very quick. 10/10 recommended!
Insurer: Embrace
By: Brenda D Hicks
Amanda assisted enrolling my fur baby…
Amanda assisted enrolling my fur baby today. She had excellent communication skills and a pleasant demeanor.
Insurer: Fetch
By: Ron Drago
Rebeca from Dallas
Rebeca from Dallas was so kind and helpful! She was able to answer any questions I had and helped me pick the best policy for my fur babies needs.
Insurer: Prudent Pet
By: Kaytlin Driver
That was fast!!!!
I love the interaction with the bot. It took me through everything step by step. The bot was intuitive when it came to the tests!!!
Insurer: Lemonade
By: Nicole
Claims are super easy and reimbursed…
Claims are super easy and reimbursed very fast
Insurer: Spot
By: kimberly
Spot is great pet insurance
Spot is great pet insurance. They are quick to review claims and reimbursements are super fast and accurate. I love this insurance. We have saved so much money on vet needs.
Insurer: Spot
By: Krystal
The submitted documents were handled…
The submitted documents were handled effectively and professionally with an explanation of benefits provided. The compensation was deposited directly to our bank account which made it relatively painless.
Insurer: Spot
By: Kathy Gaskill