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Fetch is the Best
I have used different insurance pet companies and by far Fetch is the most user friendly and helpful. It was always a chore trying to find my claim status, coverage, or other questions with previous companies but Fetch not only has an app that guides you right to where you need to be but gives you plenty of notifications via text and email to send you to the exact spot. They keep me up to date with claims, and even other products my four legged friend may need. It’s time to switch all the pets to Fetch!
Insurer: Fetch
By: Natasha
Surgery claim
The whole process of getting our estimates approved and paying the claim was phenomenal.
Insurer: Pumpkin
By: customer
Honestly DONT DO IT!!!
Honestly, I could be brief and say “Screw Spot” but anybody who loves their pet deserves to know why Spot is a terrible company that does not deserve your money. You and your pet deserve better than their bullsh*t. We obtained pet insurance thinking it was the responsible thing to do. Our cats are our family and we want nothing but the best for them. After one of our kitties sustained an injury (tore her CCL) we were devastated, but we foolishly thought “at least we have pet insurance”. We submitted what should have been a straight forward claim with Spot. We have accident coverage, she had an accident, she should be covered, right? Instead, Spot denied the claim almost immediately, but not before altering the claim we actually filed - from the CCL tear to periodontal disease. We found that Spot had dug through our cat’s veterinary record to find any excuse they could to deny a claim and settled on that small note from several years ago. Never mind that periodontal disease is the #1 most common health condition in cats, never mind that it can be effectively and quickly treated, as it was in our case. Regardless, Spot claimed that this “preexisting condition” was enough basis to deny the claim. Spot, perhaps recognizing the flimsiness of their own excuse, also claimed that ligament deterioration is due to a common ailment in CANINES and that that was enough basis to deny the claim. I had to remind Spot that dogs and cats are two very different species and that we were not seeking coverage for a minor case of gingivitis, just the ADVERTISED COVERAGE for accidents. Spot spent several weeks mulling our appeal only to double down on their unwillingness to fulfill their end of the bargain. We have paid every bill on time, provided every piece of documentation asked for, and even got a letter from our veterinary surgeon, but spot still had their rejection letter ready to go. Spot’s unwillingness to actually cover their clients with valid claims is absurd, frustrating, and criminal. I am now left with a mountain of debt and profound sense of betrayal. Spot doesn’t care about you or your pet. They are predators who prey on one’s love of animals. They have mastered dodging phone calls, ignoring emails, fraudulently altering claims, and skirting contractual obligations. Know what they can’t do? Help you when you need it most. Do not give spot a single cent of your money. You’d be much better off keeping your $20/month in a high yield savings account, or even a coffee jar. To anyone at Spot who may be reading this: you should be ashamed of yourselves. Your greed and brazen lack of empathy have made an enemy for life whose singular goal in life is to steer as many people as possible away from your terrible “company”.
Insurer: Spot
By: Summer Luther
Smooth process
Trupanion addressed the billing before I had to deal with it— made the whole experience easier
Insurer: Trupanion
By: Carla
Great service
Great service. Fast. Nice people to speak with. Cover what they promise. Very happy with them.
Insurer: Trupanion
By: Judith
Thank you for your prompt response.
Thank you for your prompt response.
Insurer: Trupanion
By: Elba
Fast claim processing
Quick communication and claims processing.
Insurer: Embrace
By: Elissa Fritcher
It was very easy to file claims
It was very easy to file claims, following their instructions, and the claims were processed as expected. Very satisfied with the process.
Insurer: ASPCA
By: Ann B.
Best insurance company for me
Pumpkin is the best pet insurance company I have ever used. They respond very quickly to my questions and claims.
Insurer: Pumpkin
By: Osamu