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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Will not pay claims
I got everything they asked for from the vet and several times I sent it to them it was never enough
Insurer: Healthy Paws
By: George
Latest 1 comments
George - As per the policy we do require medical records for all enrolled pets in order to process claims, including a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. The records you provided were line item records. These do not note any detailed information about the visits and cannot be used for processing. If we receive the needed documentation, we can process your claim.
Amanda Mello was amazing
Amanda Mello was amazing! One of my cats was recently in the hospital, which made me start looking into pet insurance policies for him and the rest of my cats. She made finding insurance for my babies such a positive experience. She was so friendly and helpful throughout this process. She made a good impression on me of what to expect from Fetch.
Insurer: Fetch
By: Jordyn Allen
Great customer service very helpful…
Great customer service very helpful when ever it is needed.
Insurer: Spot
By: Jacqui
THANK YOU!!!!
THANK YOU!!!! Our dog's cancer journey has been made easier because of you. Our dog is the youngest one and unfortunately, she has recurrent lymphosarcoma. She is a small dog, 10 lbs. This cancer is tough on her. We are blessed to have purchased insurance for her when she first became a member of family. Thank you, again.
Insurer: Fetch
By: Taz Mania
Very helpful over the phone
Very helpful over the phone, i would recommend them anytime!
Insurer: Sonnet
By: Charlie Lalonde
Great Pet Insurance
I never thought that I would have to use insurance on a pet but here I am!!! My beloved dog was diagnosed with cancer and I was so fortunate that I had taken out insurance on her. Embrace Pet Insurance so far had been absolutely fantastic. Claims are easy to file and I have the money in my account in a matter of days. I have talked to a representative several times and they have always been so kind and caring and had complete knowledge of their insurance.
Insurer: Embrace
By: Lynda
Excellent Customer Service
The customer service is really excellent and very flexible, available, friendly and professional.
Insurer: Prudent Pet
By: Amanda Bergstrom
Your customer service team is phenomenal
Your customer service team is phenomenal and very understanding in regards to any issue I’ve had with my vehicle or even technical issues with my account!
Insurer: Sonnet
By: Brianna Anderson
After 17 years, our premium triples to $10,000
We have had Embrace Insurance for our dog, Hugo, since he was 6 months old. I have been very pleased with the coverage for 17 YEARS until this past week when I received his Renewal of Policy. The premium of the policy has increased from $3,000 a year to $10,000 a year. Hugo is 17.5 years old. Because of his age Hugo is not a candidate for surgery (anesthesia) or any invasive procedure. This is a coward's way of cancelling us. We are being penalized for taking such good care of Hugo and the fact that he is a Geriatric dog. The explanation is that TOO MANY PET OWNERS IN SEATTLE HAVE PET INSURANCE!!
Insurer: Embrace
By: Jeff Bell
Best Pet Insurance- Healthy Paws!
Absolutely wonderful pet insurance! From submission of claims, to quick payment, to follow up by the HP team to ensure my dog is recovering well. They are so good I wish they insured people!!😆 Seriously, they are THAT wonderful!!! Don’t hesitate go with Healthy Paws Pet Isurance!
Insurer: Healthy Paws
By: Elizabeth