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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good customer Service
Customer Service was excellent. Easy to use.
Insurer: Fetch
By: Julie Koehler
Spot insurance is always prompt and…
Spot insurance is always prompt and communicates very well every step of the way..
Insurer: Spot
By: Joan Farese
Almost no hold time and everything was…
Almost no hold time and everything was answered - both clearly and by and extremely friendly agent. If anyone has ever dealt with other insurance companies.. this was refreshing, lol
Insurer: Sonnet
By: Mike
No complaints so far
Spot was middle-of-the-pack in terms of the monthly rate, but it included diagnostic tests, which was important to me -- I don't want just the solution covered bc finding out what the problem is can be a big chunk of the cost! This is my first year, I'm about 6 months in, and the year has already paid for itself in coverage. Reimbursements are easy -- vet emails me a bill, I upload it to the Spot website, and a week or so later a check arrives in the mail for 80% of the bill.
Insurer: Spot
By: Brian
During a horrible tragedy the Embrace…
During a horrible tragedy the Embrace team helped me file my claim and were very caring and helpful
Insurer: Embrace
By: Kimberly Castellanos
Easy to file a claim
Easy to file a claim. Quick payment. They pay as agreed. I am glad I chose this company for pet insurance!
Insurer: Embrace
By: Nina Murzyn
First Timer Questions
I am getting my first puppy this week and have A LOT of questions. I spoke with an agent, Josh, today, who was not only very kind, but extremely knowledgeable about Fetch's offerings. He set me up with a wellness package that will work perfectly for my new life with a 4-legged companion. I am feeling excited and prepared for my pup's arrival. Thank you again for your help, Josh!
Insurer: Fetch
By: Gabe G.
customer service was immediate with no…
customer service was immediate with no wait time
Insurer: Sonnet
By: Richard Babuik
We love Sonnet!
We love the ease of using Sonnet portal to make any adjustments and updates to our policy. The staff and costumer service is A+, and not to mention great polices at great value. Highly recommended!
Insurer: Sonnet
By: R W