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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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It is so easy to submit a claim and I…
It is so easy to submit a claim and I receive payment within days. I am so pleased with the service.
Insurer: Spot
By: Lisa
Filing a claim was easy…
Filing a claim was such an easy process. Once all the pieces were in place, reimbursement was quick.
Insurer: Embrace
By: Ruth Halbach
Easy to submit claims, great customer service
I have had Embrace pet insurance for just over a year. During that year we have had to submit a couple claims. Using the the Embrace app, it is easy to submit my claims and I received a response and my reimbursements very quickly, usually within a week. The last claim took 48 hours to process. So far I am very impressed with Embrace.
Insurer: Embrace
By: JT
15 days is too long to wait on reimbursement fund.
To get reimbursement, I must wait 15 days. It is too long to wait. Please change your policy to 7 days.
Insurer: Embrace
By: Christine Won
We have been with Embrace for many…
We have been with Embrace for many years, they have been awesome. Depending on the coverage you decide on, just trust they will honor their commitment. We have 2 english bulldogs and a Dogue De Bordeaux and 2 kitties.
Insurer: Embrace
By: Peggy
It was easy to send receipts
It was easy to send receipts. They are very reasonably priced. I am very pleased so far.🥰
Insurer: Spot
By: Ruth
The customer service technician was…
The customer service technician was professional and helpful. Truly made the call enjoyable
Insurer: Embrace
By: Nathaniel Simmons
I kept making mistakes and the woman…
I kept making mistakes and the woman was so helpful.
Insurer: Figo
By: Norma
Had to call them for help and they were…
Had to call them for help and they were very patient with my questions. Thank you
Insurer: Embrace
By: Bobbie Jerome
Embrace will look for an excuse to not honor a claim
Embrace will look for an excuse to not to pay the claim. In my case I submitted a claim on July 22 2024, they asked for the medical records from the emergency treatment which were sent upon filing and then resent later. They then claimed that they needed prior medical records, which i submitted to be accepted as a client. I resent them. I finally spoke with a rep and was told the records were received and that they're under review which can take up to 30 business days. Sounds like a big stall to me. Incompetence if not outright deception. I strongly suggest you think carefully about doing business with this company.
Insurer: Embrace
By: Michael